Question about Hotpoint HSS25GFP Side by Side Refrigerator
My HSS25GFPJWW was making a clicking noise and seemed low on power (lights would dim when dispensing water), but now it looks like nothing is working except the interior lights. It's not cooling or making any noise at all.
Video on troubleshooting
if after you try the things on the video you may have to replace the motherboard. you can reset the frige by unplugin the power and pluging it back in. If you decide not to replace the motherboard as the unit will work fine untill you press the dispencer i reccomend unplugging the dispenser unit at the top of the freezer door so the frige will not accidently shut down just unplug the connector leading down the door. your frige will work fine without this connection just no water or ice at the door. If your frige is still under waranty (1year parts& labor) call them up and they will fix it.
The motherboard on this frige seems to be sensitive to surges and the transformer for the ice/water dispensencer goes bad. repacing the motherboard corrects this problem they cost about $75 to $90 on the appliance websites to install the new one it is very easy and you need to unplug your fridge and pull the metal cover off the back of the unit by removing four screws. the cables are all different size and can not be pluged in wrong the replacement board should come with instructions. to remove the board you may need needle nose pliers to push in the tabbs on the white board standoffs it should take about 10-15 minutes
I have solved this problem by replacing the back board if you have any questions I can help out
Posted on Mar 29, 2008
GE is aware of the problem and has an extended warranty on the mainboard. Just call their customer service for free service call and board replacement. The said it only covers the mainboard.
Posted on May 28, 2008
I got it fixed -- for free! It turns out that the motherboard on these units has a problem, and GE is aware of it. They have a list of models covered under a recall, so they paid for a repair guy to come replace it.
Posted on Mar 30, 2008
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