Question about Hotpoint HSS25GFP Side by Side Refrigerator

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GE HotPoint HSS25 not cooling, but interior lights are on

My HSS25GFPJWW was making a clicking noise and seemed low on power (lights would dim when dispensing water), but now it looks like nothing is working except the interior lights. It's not cooling or making any noise at all.

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  • truckerdan Feb 25, 2008

    i have the same problem. know water or ice light gets real dim at dispenser can hear flap door open ok. the light inside fridg is working. but fridge is not cooling. can unplug the fridge and plug back in and every thing work till it gets every thing cool and kick off. then problem starts all over again.

  • Anonymous Mar 25, 2008

    Same thing here tonight,, The mother board on the back is clicking,, and my stuff is getting warmer,,

  • Evenfire Apr 01, 2008

    I have the same exact problem. I cannot find my warranty information, but I bought it 2 years and 1 month ago. I cannot find any recalls listed for this model. I'd like to know how to get it done for free if possible.

  • LCR81 Jan 30, 2009

    I have the same problem, just called GE and they said my model HSS25GFPJWW is not on the list of defective mainboards. They are charging $84.95 for trip charge plus parts & labor. When asked if I can have someone local look at it and have them reimburse me, she said no if they are not contracted by GE.

  • Anonymous Apr 27, 2009

    Same here to.



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Video on troubleshooting

if after you try the things on the video you may have to replace the motherboard. you can reset the frige by unplugin the power and pluging it back in. If you decide not to replace the motherboard as the unit will work fine untill you press the dispencer i reccomend unplugging the dispenser unit at the top of the freezer door so the frige will not accidently shut down just unplug the connector leading down the door. your frige will work fine without this connection just no water or ice at the door. If your frige is still under waranty (1year parts& labor) call them up and they will fix it.
The motherboard on this frige seems to be sensitive to surges and the transformer for the ice/water dispensencer goes bad. repacing the motherboard corrects this problem they cost about $75 to $90 on the appliance websites to install the new one it is very easy and you need to unplug your fridge and pull the metal cover off the back of the unit by removing four screws. the cables are all different size and can not be pluged in wrong the replacement board should come with instructions. to remove the board you may need needle nose pliers to push in the tabbs on the white board standoffs it should take about 10-15 minutes

I have solved this problem by replacing the back board if you have any questions I can help out

Posted on Mar 29, 2008

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GE is aware of the problem and has an extended warranty on the mainboard. Just call their customer service for free service call and board replacement. The said it only covers the mainboard.

Posted on May 28, 2008


I got it fixed -- for free! It turns out that the motherboard on these units has a problem, and GE is aware of it. They have a list of models covered under a recall, so they paid for a repair guy to come replace it.

Posted on Mar 30, 2008

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Your problems are the power board for sure. I have the same refrigerator and have read dozens of forums and advise pages looking for answers. If you let the problem countinue your fridge will completely stop cooling and all your food will be trash as has happened to me.

Symptoms: Fan in the back starts to make click or flopping sound as it tries to start up. Ice despenser doesent despense ice. water works sometimes. Eventually you notice your food defrosting partially and then refreezing as the defrost timer stops working which is controlled by the power board. Light dims and pulses when you hold the Ice despencer in. If you remove the light for the dispencer your water will work fine as long as the fan isnt making the clicking noise. Fan will eventually start up and run.

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