Question about Whirlpool Duet GHW9150P Front Load Washer
Close door and push start button. there is a 6 clicking sound, door did not lock and washer cycle does not start. trouble code F DL. Inspected door Latch checks good, replaced Door switch lock assembly (new warranty), still the same problem. How do I further trobleshoot the problem?
Thanks to Coldcut and several others, I have followed the trail of problems and solutions and successfully fixed the annoying (to say the least) FDL and F11 error codes issue on my Whirlpool GHW9400PL0 purchased in 2005, broken in 2008. I too was extremely frustrated with a load of wash taking 1 or 2 days to complete. Some of the fixes (unplugging the washer for an hour, simultaneously pressing start and cancel) worked temporarily, but eventually I had to call for service. Before that, I fearlessly took the door lock unit apart (not recommended) and reinstalled it. It did not work. I ordered a new door lock. It did not fix the issue. Coldcut already knew that would not work but I tried it anyway. Not a big ticket item and I was afraid to muck with the CUU circuit board.
The whirlpool service center sent a repair guy out within the week, but he failed to show on the scheduled day. Calls to the service center confirmed that he was on his way. An hour late, the service center confirmed I was next on his schedule. Two hours later, I asked to speak to a manager who listened to my compaint and informed me in no uncertain terms that they did not care about customer satisfaction and would not be interested in monitoring their repair partners. I am so glad I took a half day off work without pay to wait for someone who did not value my time. I told the service center I would never buy another Whirlpool appliance and they politely told me that "it was my decision". Indeed.
The repair guy showed up the next day (another no pay day), asked me what the error code was, checked his computer, and informed me I needed a new CCU at twice the price of major online parts suppliers. I sent him away after paying the $80 service fee, and ordered a new CCU online.
With the new CCU on the way and nothing to lose, I took the CCU out of the machine. gaga24008 had wisely advised to be careful prying the board out of the case (thank you) and following Coldcut's instructions I resoldered the relay legs with my circa 1968 Wen soldering gun. Put everything back together (I had previously removed and replaced every connector in the entire machine) and waited for the 6 whimpy relay clicks to prove it didn't work-- but it did work! I've completed 15 or so loads of wash since, and no problems. I'm hanging on to my expensive replacement CCU just in case. I'm wary of the postings which refer to immediate problems after installing a new CCU. My next step will be to hang the dang thing by a bungy cord. Thanks to the many people who have posted solutions to this aggravating issue. I'll be visiting FixYa for any future issues with my tools and appliances.
Posted on Oct 12, 2008
I took the motherboard out and searched around for
the crack with a microscope, I found that every one of the relays had
bad solder joints with micro-cracks around the legs. This did not
happen due to wear or vibration.This was a new replacement board. It was just a bad solder job on the
factory wave solder machine. QC issue.
After re-soldering all the relays legs I have run the machine for a month now without any issue.
So there it is the final fix for the dreaded door lock F dl issue. and likely any other random error issue.
Posted on Jan 21, 2008
Hey nester the 6 clicks your hearing is the door lock trying to engage the lock tab on the door and not lining up ive herd that realigning the latch assembly and spraying a little wd 40 up in the door lock assembly cures this also you need to shut the door firmly because of the seal from the rubber boot will hold it off after the control tries to engage the latch 6 times it will stop and set a code hope this helps
Posted on Jan 26, 2008
Thanks Coldcut for the tip, re-soldering all the relay contacts on the CCU worked like a charm. Warning though, be careful detaching the pc board from the plastic case. It seems safer to unclip each tab from the bottom side, then GENTLY pull the board towards up at a slight angle the front of the case.
Posted on Oct 02, 2008
I was so depressed by the problems you folks have had, I sent the following email to Whirlpool through their website:
"You really need to take a look at this thread at a website I visit to try to help others; FixYa.com http://www.fixya.com/support/t364216-whirlpool_duet_ht_ghw9400pl0 I all but gave up on Whirlpool a couple of decades ago and try to avoid brand-names belonging to your corporation. A letter I wrote years ago elicited no reply at all. Sad to see the decline of still another American company."
If you wish to express your disappointment:
Whirlpool email form
Posted on Dec 15, 2009
Thanks for the help, here is how I fixed mine. The net net is that you may have to desolder the two white relays first then solder them back. You will need a solder vac ($10 at radioshack) to remove the solder.
I followed the advise and first just added solder to the 2 white relays and 1 black relay and this did not work. I went to Granger and bought two new relays (black 10A/5A not 10A/10A) and this did not work still 6 weak relay clicks. I then took apart the door lock mechanism (very cool should have taken a picture) and still only got the six weak clicks. Finally, I put the two white relays back but switched their position, and by God's grace and mercy it instantly worked. No clicks from the relay, the door immediately locked and the machine started running. Oh by the way make sure you have the soap thing in if your wife takes it out to clean it while you are working or you will get a little wet.
With all that I did I can't say what exactlly worked except Prayer. I would excluded the actual door lock mechanism. I thought with us manually unlocking the door we may have jammed the mechanism but this was not true. The relays show to be the true culpret. Since this was my first ever soldering job it may be that. Or it may have been switching the relays. I would say resolder first, if that does not work swap the relays, and if that does not work try new ones. But if you just get the relay click you have not fixed it yet.
Posted on Oct 18, 2008
I discovered a broken wire that cause my problem. The clip in the photo above contains the wire that broke. I speculate that the wire was smashed by the drum at some point.
I replaced the relays and the door latch mechanism before I discovered the busted wire. I guess it is an $80 lesson
Posted on Aug 13, 2008
Hello, I know this is a comment and not a solution but the page wouldn't let me add a comment, probably because this is an old thread. So I was having the door lock problem as well. I took apart the cpu and soldered the areas that were talked about. When I put it back together the door lock worked! But now I get F14 error. When I plugged it in after soldering the time automatically said 0:00 and wouldn't change from that no matter what setting it was on. When I hit start it locks the door and then flashes f14. Did I mess something up in the soldering? Please help. Thanks
Posted on Jan 28, 2012
I received a F22 code cylce fnished and started another load about 37 minutes left of cycle the F22 code returns. I tried unplugging everything now it is stuck in the rinse/drain cycle.
Posted on Sep 01, 2011
I received your clarification request. I was just asking if anyone had any recommendations on another brand to replace this Duet.
Ended up buying a Bosch-and the appx. 4 yr. old Duet is sitting in the basement. If my son will use Coldcuts solution--I will give him the brand new BOSCH, honestly , the Whirlpool is a better machine--minus the computer problems. Such a shame that the repair costs nearly what the washer did-unless you can do it yourself.
Hope all are still able to use their Duets after the soldering.
Posted on Feb 28, 2010
Have intermittermittent F02 code. Found TR6 (2nd to the left of K1 in the pic above.) to be badly burned. Anybody have a useful part number?
Posted on Dec 15, 2009
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Posted on Jan 02, 2017
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Hello & Welcome to FixYa
This is a common issue with Whirlpool Duet washers however, your whirlpool duet washer can be reset to resolve the control lock problem. Press and hold the END OF CYCLE/CYCLE SIGNAL button for 15 seconds to reset the control. Please get back to me if you have any other questions.
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