Question about Visioneer 9020 Flatbed Scanner

1 Answer

Scanner does not work at all - no power now to the device

I have owned a visioneer 9020 scanner for past 5 years or so. Now the scanner does not power on anymore - no power at all to the unit. Is the problem I'm having related to the power supply or the unit itself. I can't power the unit on so I'm not sure that even w/a replacement power supply that it will work again. My OS that I'm using is Windows XP Pro SP2 and the original drivers/software w/the device.

Posted by on

  • 6 more comments 
  • Robo1 Jan 21, 2008

    When you mean a new adapter are you talking about a replacement power supply. eBay has a replacement p/s for $14.99. The only concern is the unit itself. Once I get the replacement p/s will that resolve not only the power issues but any issues w/the unit itself. The unit was hooked up to a surge protector so I'm not sure if the unit itself was a casualty of a power surge or not. This is my chief concern.

  • Robo1 Jan 21, 2008

    I tried powering to the direct wall to see if device will power - failed. I hooked up to other power strip and no power, so it does seem like a replacement power supply will be needed.

  • Robo1 Jan 21, 2008

    I found a replacement p/s that is 120V from a cambridge external usb sound device that I'm currently not using. I plugged that p/s in the unit and it will power the device. The original p/s supplies 100V of power so there's a 20V differential between the p/s's. I could use this replacement p/s, however I don't believe this will work long term. Do you believe it's a good idea to get a replacement p/s (100V) that was designed for the paperport 9020 scanner ?

  • Robo1 Jan 21, 2008

    I believe in self-service but really this was a "shot in dark" solution. My only concern is the "spare" replacement p/s supplies 20 more positive volts that the OEM's p/s. Will that harm the unit long-term? However, I am like you in that if it works i.e. powers the unit then this should work. I can always order a replacement OEM p/s from eBay for $14.95 if I'd like. I don't think I'll need to go this route though.

  • Robo1 Jan 21, 2008

    Thanks for your prompt response. I'll monitor the unit by plugging it in the surge protector and see if there are any problems in an hour. If no problems I'll continue w/the spare p/s and if there are issues disconnect and order replacement from eBay.

  • Robo1 Jan 21, 2008

    I plugged the device into my PC and everything seems good. I'll try scanning a photo or two and see what happens. The light turned from amber to green, which means device is ready for use. I will monitor the device w/the 120V "spare" or replacement p/s to see if there are any issues. No need for a new scanner unless I decide to upgrade in future.

  • donmay Feb 23, 2008

    Hi,Ihave been running my scanner 9220 for a couple of years with out problems.It now refuses to power up i,e no amber light;-

    I have tried the following solutions

    a. replaced power cable

    b. tried different power skt

    c. reinserted usb connection

    d.replaced Usb cable


    Pc attemps to contact scanner without success

    Task Bar icon shows not connected

    Control panel no scanner icon displayed

  • corryv Aug 16, 2008

    Visioneer One touch 9020 no power ,can the power supply be tested ,I also plugged it in other power supply still not working ,How much is an new power supply and were can I buy one, I bought the scanner at Stapels



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,067 Answers

U could try new adpter how much are they online compare dto new lexmark flat bed scaner

Posted on Jan 21, 2008

  • 4 more comments 
  • nick helpap
    nick helpap Jan 21, 2008

    yes power supply 1st ok and into a power strip not directto wall maby change power strip u have now also if its old with a monster one

  • nick helpap
    nick helpap Jan 21, 2008

    try direct in wall justto by pass power strip ok test

  • nick helpap
    nick helpap Jan 21, 2008

    ya least try that if not return that if u can then will get u nice hi rated new one best bet before u go tearing it apart

  • nick helpap
    nick helpap Jan 21, 2008

    u meen 120 v vs 100 v hey if works keep it cheak plug see if its hot in an hour ok mark me as fix ya thx again

  • nick helpap
    nick helpap Jan 21, 2008

    should be ok it can sumtime not take it well cheak plug status ok see if gets hot after 1 hour being pluged in if it does then yes buy other one on ebay ok

  • nick helpap
    nick helpap Jan 21, 2008

    thx buddie nick



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Is there an updated driver available for my Visioneer OneTouch 9020 scanner that will alow it to work on with my Windows 7 operating system?

Visioneer doesn't support this scanner for any OS past XP. If a generic TWAIN scanner driver doesn't work, the single computer workaround is to use a virtual computer with XP. (If your old computer is still working, you can keep the scanner on that and transfer files on an optical disc (CD-R or DVD-R depending on the old computer's specs) or USB flash drive.)

If you have Win7 Pro or Ultimate, you can do run an XP virtual computer for free. Download Virtual PC and XP mode, install XP mode in the Virtual PC program and install the scanner to the virtual computer. To transfer files back to the real computer, you probably will need to save to external media. For other versions, you will need either Virtual PC or another virtualization program and a licensed copy of XP.

I wish that I could be of more help.

Cindy Wells

Nov 07, 2010 | Visioneer 9020 Flatbed Scanner

4 Answers


have u gotten new power sorce yet and did it stop error from bad power supply not getting right voltage

Jan 30, 2008 | Visioneer 9020 Flatbed Scanner

1 Answer

Driver for windows 7

Go to the scanner's website look for your model and download the driver from it. It should ask you which OS you have.

Jun 08, 2010 | Visioneer 9020 Flatbed Scanner

1 Answer

I just gotten a new computer with the Windows Vista. I want to install my Visioneer Scanner One touch 9020 USB. Is there a driver I can download to install my scanner to my new computer.

I went here They don't have any drivers for Vista you can try talking to customer service but you might have to buy a new Scanner! Sorry :(

Oct 05, 2009 | Visioneer 9020 Flatbed Scanner

2 Answers

Scanner locked

yep..this started happening to me us to work perfectly....please help.


Aug 02, 2008 | Visioneer 9020 Flatbed Scanner

1 Answer

Not working on vista

Unfortunately, the manufacturer has not released a driver for that scanner to work with Vista. That scanner will only work with Windows XP / 2000 / Me / 98SE. The following link shows the list of scanners that Visioneer is making Vista drivers for:

May 03, 2008 | Visioneer 9020 Flatbed Scanner

1 Answer

Using "Vista"

Hi Happi,
Sorry but you are not going to be.
I had the 9020 scanner and then I got Vista (which in my opinion was a VERY expensive mistake), and like you I could not get the scanner to work.
I got in touch with Visioneer, and guess what, there are no drivers for vista. Visioneer then go on to tell me that this scanner has reached EOL. ("end of life") well I've had it three years what can I expect.
Sorry for the not nice info., I had to buy another scanner to use with vista..............Thanks Bill

Mar 12, 2008 | Visioneer OneTouch 9000 Flatbed Scanner

1 Answer

Unlock scanner message, still doesn't work

is this an exact power supply as the original? not all supplies are created equal. some are regulated, and some aren't. is the supply ac or dc

Feb 10, 2008 | Visioneer 9020 Flatbed Scanner

Not finding what you are looking for?
Visioneer 9020 Flatbed Scanner Logo

Related Topics:

601 people viewed this question

Ask a Question

Usually answered in minutes!

Top Visioneer Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

5302 Answers


Level 2 Expert

35 Answers

Mark Gough

Level 3 Expert

415 Answers

Are you a Visioneer Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides