A client returned to work this morning with her laptop, docked the latop into the docking station. She attempted to view her faxes in the HP Toolbox but got a message saying that she didn't have a program for viewing PDF's. The computer has Adobe 6 as well as Reader 8, so the programs are there to do the work. All was well and working prior to her detaching and taking laptop home. While home she never even turning the laptop on, so nothing seems to have changed as far as settings go.
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Are you using the same cable to connect? The 2800 series printers do not tolerate USB cables over 10 feet and I have had some that would not connect properly unless a 6 foot cable was used. If you are using the same cable then it is possible that the drivers for the docking station are not installed properly on your laptop and you might need to update them from the manufacturers website.
turn off your printer. Press and hold down the left arrow and the transfer button, turn on printer while holding them down, you should hear your printer make some noises, This will be the head lining up. Open the side door to gain access to the cartridge, push on it to see that it i s"locked" in. Lift up on the Green release button on the inside and your cartridge should come free on its own. Be careful not to try and pry it out for this can void your warranty! http://www.wonderhowto.com/how-to/video/how-to-remove-a-stuck-cartridge-on-a-kodak-g600-printer-dock-249276/view/
actually u r using machine base fax thats why u could nt control.
the only way you need ip base..
your fax will be on ip after it u will be able to filter and u can print only most important one even you can make list of those numbers for u r they r most important ok take care
it is advisable to use a recomended usb cable for your printer dock. you can try also to uninstall and reinstall the printer driver on your computer. just simply follow this steps:
Remove the drivers that your operating system automatically installed on your computer: -- On your desktop, select Start > Settings > Control Panel > Printers & Faxes. -- Remove all Kodak printers. Right-click the printer icon. Select Delete. -- On your desktop, right-click My Computer, then select Properties. -- Select the Hardware tab. -- Click Device Manager. -- In the Universal Serial Bus controllers list, right-click USB Composite Device, then select Uninstall. note: make sure that the only device connected to your computer usb port is your G610 printer dock to make sure that the USB Composite Device that you uninstall is for your G610, most of the devices connected to you usb port has USB Composite Device also. -- In the Imaging devices list, if any Kodak printers appear, right-click the Kodak device, then select Uninstall. -- Disconnect the USB cable from your printer. -- Restart the computer -- Power Cycle the printer -- once your computer is ready connect the G610 to your computer -- check if you have a pop up window display on your computer informing you that your computer found a hardware device -- you can go to printer and faxes and check if the G610 printer icon is on the list -- try to make a test print
Verify that your computer is communicating with your printer: -- Check that your printer is on. -- verify if the USB cable meets your printer specifications. -- Check that the USB cable and the power cord are securely connected to your printer and your computer.
I assume you're running Win Xp.
Disconnect the USB cable from the docking station. Go to START/CONTROL PANEL/PRINTERS/VIEW PRINTERS. Double click on the Konica icon. In the print queue that opens, delete any pending print jobs. Go to START/CONTROL PANEL/ADD REMOVE PROGRAMS. Uninstall any Konica software.
Go to START/CONTROL PANEL/PRINTERS/VIEW PRINTERS. On the MENU bar, click on PRINTER/SERVER PROPERTIES. Click on the DRIVERS tab. Remove anything that says Konica. Click on the PORTS tab. Remove ALL the Konica ports.
Re-install the printer driver - DO NOT plug in the USB cable until it tells you to.
That SHOULD do it. If it does not, please let me know and I'll research it further.