Question about SanDisk Sansa e260 MP3 Player

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My E260's screen doesn't come on, and it appears "locked up".

Hello all...thanks in advance for your help!

Prior to the weekend, I had used my E260 at work, with no problems. My wife tried to load new songs on it this weekend, and it appeared that it wasn't coming on. Screen was blank, and no illumination whatsoever.

If you hold the player at a "just right" angle, you can see that the screen says "Disconnected" and has the familiar player/computer picture on it. You have to be in a bright room, and hold it so the light reflects off the screen "just right". There is no backlight whatsoever, and the player is unresponsive.

I've checked the "hold" button, it's not "holding" :-)

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Re: My E260's screen doesn't come on, and it appears...

Hold the on button for 15 to 20 seconds and it should work

Posted on Jan 25, 2008

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My sandisk sansa e260 mp3 player wont trun on it goes to the start up screen and thin keeps repeting that screen how can i fix this does any1 know?

Hi, the Sansa E260 is a portable MP3 player released by SanDisk in 2004. Several problems may cause the E260 to not function as intended from time to time. Common problems that occur are the device freezing, album art not appearing on the screen when a song is playing, pictures not filling the screen size and missing information on the separate tracks. You can troubleshoot the device and fix many of these common problems without the need of a service technician.

1. The Sansa E260 may freeze or function in other unexpected ways from time to time. This generally occurs when the unit's software has developed an error. Reset the device to clear the error and return the device to normal working operation. A unit reset is similar to rebooting your computer. You won't lose any data stored on your device.

To reset the E260, press and hold the "Power/Menu" button for about 15 seconds. The device will be forced to power down, during which the error will be cleared. You can restart the E260 as normal once the reset is complete.
Album Art Does Not Display
2. The E260 supports viewing album art on the display screen during the playing of a song. You may find that your album art is not showing up on the display when music is playing on the device. To fix this, make sure the associated album art file is in the same folder as the song being played. You will need to connect the E260 into your computer to move the album art files into the music folder.
Photos Aren't Full-Screen
3. Photos displayed on the E260 will not show up as full-screen shots if they are not cropped to the correct dimensions. The E260 software does not support stretching pictures to fit the full screen. To ensure your photographs will display on the full screen, crop the images to 128x64 in photo-editing software prior to transferring the image on the E260.
Unknown Artist or Album
4. The E260 displays information about each song using the ID3 tags associated with each track. ID3 tags hold information such as the artist name, album name, track number, year it was released and other information. If the E260 shows an artist or album as unknown, the information in the ID3 tag was not filled in. You can insert information into the ID3 tags from your computer.

To change the ID3 information, right-click on the music file and choose "Properties." Click on the "Summary" tab and choose "Advanced." The ID3 fields will display in the window. Insert any of the missing information and click "OK." When you upload the song onto your E260, the newly inserted information will show up in the display.

Hope it helped...

Feb 23, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer


Hello, and thanks for using FixYa.

The Sansa e260 should work fine with windows media player 10 or 11 installed on the computer.
you can get the latest media player 12 from

Also the sansa can also be used as a storage device, in its usb settings select Storage instead of the other settings ( sorry I don't remember what it was M.. something ) And then the sansa will appear in your "my computer" or computer - which you can find from either your desktop or the start menu. As a Removeable Storage device and you can transfer songs etc in and out of the device by dragging them in there.

Please let me know if you require further assistance or if you have any questions.

Oct 17, 2010 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa 260 R load main image failed message


The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.

When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

Dec 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

I think my sansa e260 just died

Is it unlocked? I thought my sansa died a few times, bit it turned out that it was just locked.

Sep 28, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Broken Sansa e260 screen...

Well it should cost just about $200 because there'z 2 screens on the sandisk itz gonna take alot of dismantling so yer

well i g2g hope it works and guud luck :)

Sep 22, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 video problem

Need new codecs, definitely.

Oct 02, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Can't hear music from sansa

Hi. If you have to adjust your earphone (even if you used other earphones) just to get a normal stereo sound, then the problem is with the player's earphone jacks. If that's the case (and assuming the radio feature of the player also manifests the same problem), then you may need to call the tech support guys at SanDisk for advanced troubleshooting, or possibly replacing that player. I found their tech support contact number at their website upon consulting prior issues I had with my player. Here it is: 1-866-726-3475.

May 09, 2007 | SanDisk Sansa e260 MP3 Player

5 Answers

Sansa e260 problem

It might just need to be reformatted. If you don't care about deleting and redownloading everything with songs and videos and pictures, too, then reformat it. Just plug the mp3 player into your computer and right click on the icon in the MY COMPUTER window, and click on FORMAT. It should come to a new window and click on start format. If this doesn't work, then call me to help you any further. Ask for Maxwell at 1-(239)-945-0583.

Jan 01, 2007 | SanDisk Sansa e200 MP3 Player

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