Question about Lexmark X9350 All-In-One InkJet Printer

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Incoming faxes are not received

Incoming faxes are not getting printed. The dial on the X 9350 is showing that the fax is getting connected, but the incoming message is not getting printed.

Outgoing faxes are OK according the the recipient at the other end

Please send me the solution on the email :

I am from Melbourne Australia - Thanks for your help , SAM

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Re: Incoming faxes are not received


If I may add to hutchwilco...
This is not an uncommon problem to most AllInOne. A couple of things you can consider:
1. Verfiy that the printer can print, check the ink level. Also in some cases, the unit fails to recognize the optional tray 2 (if you have one installed);
2. Verfiy that the incoming fax number is not blocked (junk fax list & numbers);
3. Number/size of incoming fax pages too big, set to "Use Two Pages".

If the above will not work for you, you may need to do a:
a. soft reset (menu settings only). up/down on the control panel for "Maintenance", press the check, up/down for "Reset Defaults", press check.
b. full reset. This is done by powering off, simultaneously press green and red X buttons (Start & Cancel) then power on. This would erase all your settings and saved information.
c. uninstall the Lexmark software in your PC. A reboot is required before you re-install using the CD that came with the 9350. Do not use the auto detect/install of Windows.

Should none of the above be corrective, you may need to seek the services of your local Lexmark service.

Hope this be of help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Posted on Jan 21, 2008

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Re: Incoming faxes are not received

1. Make sure you have paper in the feeder tray.2. Make sure that Fax Forwarding is not selected: Use the up/down arrow buttons to scroll through the menuoptions until you see the option required, and press the "check mark" button to select:
Select "Fax" on the device main menu. Select "Fax Setup" from the Fax submenu, Select "Ringing and Answering" from the Fax Setup submenu Now find the "Fax Forward" option. Once you see this option, press the left or right arrow buttons until you see "Off". Now press the "Enter" button to save.
Let me know if this doesn't solve your problem, and include further detail to the problem if available.

Posted on Jan 21, 2008

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To print a report:
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  2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
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  • Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
  • Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

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Hi zoaj,

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Therefore it is automatically doing this, regardless of what you input.

Follow the proceedure below ( which comes directly from the users manual for your printer type ) to change this. Delete the " USE A DIALING PREFIX " information.

once that is done, it will no longer automatically add the prefix for you. :)

I have BOLDED the relevant information below that pertains to this.

Please take a moment to evaluate my solution. Your appropriate rating of my solution would be greatly appreciated.

Thank you,

Using the Fax Setup Utility Use this utility to adjust the fax send and receive settings. When you save these settings, they apply to every fax you send or receive. You can also use this utility to create and edit your speed dial list.
  • Click Start onestep.gif Programs onestep.gif Lexmark 4200 Series onestep.gif Fax Setup Utility.
  • From Lexmark All-In-One Center All-In-One Main Page, click Fax Setup Utility.
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The following table describes the Fax Setup Utility tabs:
On this tab:
You can:
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  • Select when to print a fax activity report.
  • Choose whether you want to print a footer (date, time, and page number) on each page.
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  • Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try.
  • Select the phone line format you want to use (Pulse, Touch-tone, Behind a PBX).
  • Enter a dialing prefix.
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  • Select a distinctive ring.
Speed Dial
Add to, create, or edit the speed dial list.
Group Speed Dial
Create a group number and name, and then add phone numbers to the group.

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