Question about HP Photosmart 2710 All-In-One InkJet Printer

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Carriage Jam error always - how do I fix it?

Error: Carriage jam - open door, clear carriage jam and then press OK to continue....this doesn't work. Any sugestions?

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  • Anonymous Apr 11, 2009

    Carriage jam, open door, clear carriage jam error message continues after restarting. No fix yet. I can't even go into the menu....just beeps with this error message

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I went to "Setup", "Tools", and then selected "Align print cartridges". After it finished, I retried to copy, and it worked.

Posted on Feb 10, 2011

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Try resetting the printer (pressing the cancel button and connecting the power supply, check in the HP website if this is correct for your printer model) , after the reset the printer will clear any errors and will recalibrate the mechanism including the paper feed mechanism and the carriage.
Also check if the carriage is moving freely by disconnecting the power and moving it by hand.

Posted on Feb 04, 2008

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1 Answer

Carriage jam


cannot print, msg shows Error carriage jam, Open door, clear carriage jam, and then press o.k. to continue.
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Error message= open door clear carriage jam and


I think the message is instructions, as in
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So there is something internal to the printer that makes it think it has a carriage jam, piece of paper under a sensor, dirty or stuck sensor.
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Carriage jam error


The Jam error is most likely cause by one or more of the sensor flags these are the plastic usually black things hanging along the paper path. One of those are either stuck or broken. Check the path and look for those items.

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Error message


hi,

below is the document that i want you to follow to somehow resolve your issue.

CLICK HERE TO VIEW DOCUMENT ==>> CARRIAGE JAM

Please let me know the outcome after you perform the steps.

thank you so much.

adonscott

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Carriage Jam


Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.

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How do I get fix a "carriage jam"?


I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

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