Question about SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 Problem

I'm so upset, I've had my Sansa e260 for about 9 months now and when I try to play music, it won't work, the screen would freeze up and turn white and restart, I've tried the reset feature in settings and it freezes up the same way, even when I try to change the USB mode or change the language. I tried to hold the menu button like the manual said for 15 seconds or more and it would turn off and when turned back on, its still the same problem, plus everytime I turn it on, its goes straight to language so I have to select the language. Also, it never goes back to the previous song I was playing. I really need to get it fixed. Please Help!

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 4,738 Answers
Re: Sansa e260 Problem

Have you ever updated the firmware? If not:

Posted on Jan 21, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

My sandisk sansa e260 mp3 player wont trun on it goes to the start up screen and thin keeps repeting that screen how can i fix this does any1 know?

Hi, the Sansa E260 is a portable MP3 player released by SanDisk in 2004. Several problems may cause the E260 to not function as intended from time to time. Common problems that occur are the device freezing, album art not appearing on the screen when a song is playing, pictures not filling the screen size and missing information on the separate tracks. You can troubleshoot the device and fix many of these common problems without the need of a service technician.

1. The Sansa E260 may freeze or function in other unexpected ways from time to time. This generally occurs when the unit's software has developed an error. Reset the device to clear the error and return the device to normal working operation. A unit reset is similar to rebooting your computer. You won't lose any data stored on your device.

To reset the E260, press and hold the "Power/Menu" button for about 15 seconds. The device will be forced to power down, during which the error will be cleared. You can restart the E260 as normal once the reset is complete.
Album Art Does Not Display
2. The E260 supports viewing album art on the display screen during the playing of a song. You may find that your album art is not showing up on the display when music is playing on the device. To fix this, make sure the associated album art file is in the same folder as the song being played. You will need to connect the E260 into your computer to move the album art files into the music folder.
Photos Aren't Full-Screen
3. Photos displayed on the E260 will not show up as full-screen shots if they are not cropped to the correct dimensions. The E260 software does not support stretching pictures to fit the full screen. To ensure your photographs will display on the full screen, crop the images to 128x64 in photo-editing software prior to transferring the image on the E260.
Unknown Artist or Album
4. The E260 displays information about each song using the ID3 tags associated with each track. ID3 tags hold information such as the artist name, album name, track number, year it was released and other information. If the E260 shows an artist or album as unknown, the information in the ID3 tag was not filled in. You can insert information into the ID3 tags from your computer.

To change the ID3 information, right-click on the music file and choose "Properties." Click on the "Summary" tab and choose "Advanced." The ID3 fields will display in the window. Insert any of the missing information and click "OK." When you upload the song onto your E260, the newly inserted information will show up in the display.

Hope it helped...

Feb 23, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

I was trying to synchronize some music on my mp3 and it said "bad track" so i hooked it up to delete the track and know the screen is white.I'm very upset and dont know how to fix it.i tried the recovery...

try going to my computer then right clickin your sansa then click formay....after that you sansa will be completley the sensa folder and delet every folder on it then open the program that came with the sansa and click format.....some times the programe that came with it dosent like to deler "bad: files on the mp3player...thats y u do it on my computer 1st

Jun 21, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

SanDisk freezes when trying to play a song, then it restarts itself.

Go to my computer scroll to sansa or your MP3 player and open the music folder and open each sub folder and delete Songs manually then delete the folders them selfs then format a couple of times hope this works.........Try and drag and drop from your music folder to the media folder on the player make sure usb mode is mtp this will show you all the folders Use your windows explorer for the transfer... much easier.....
Then disconnect from your computer and see if it worked
Hope it does..........Please rate

May 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Songs will not transfer to E260

Make sure the songs that you put on are in a format compatible with your player.

If they are not compatible they will not show on the screen or play....

May 06, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260

The e260 works with microSD cards. Your 4GB card is actually a microSDHC card and won't work in the Sansa.
With a microSD card, simply put music tracks into a folder called "MUSIC". When the card is installed, the Sansa will see the additional tracks.

Jul 14, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

The screen is turning white when I change song

You could possibly try recovery mode?

or formatting it and starting over, see if that helps

easy way to format

1.Shutdown player
2.Hold Rec button
3.Turn player on
4.Plug your player into the PC
5.Go to My computer
6.Find a Icon named 16Mb Format
7.Open that and make a new text file
8.Name it sansa.fmt
9.unplug player and it will say Formatting.....
10.when its finished it will reset , or shut off, when its done turn it on and see if that helps

May 08, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sandisk won't play or download any video

go under settings, and then click usb settings thier should be three types auto format, msc, and mtp. try one mode and see if your music or videos comes up, on the computer until you have tried all three, your data should be placed under 1 of these modes

Jan 18, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

My Mp3 wont play certain songs

Sounds like you have two problems here. First my guess is your files bought from walmart are corrupted some how. just delete the ones that are giving you fits and call it a day. Second you mentioned it wont even sync music,,,, Are you saying none of your music or just the walmart ones ?

Nov 17, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Certain songs wong work

get a refund. It needs to be relicened on the net

Nov 09, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Pink Screen Synchronize to continue your music subscription

Renew your Rhpasody or Napster subscriptions and reload/resync the songs - those two service shave fixed-term licenses

Apr 02, 2007 | SanDisk Sansa e260 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e260 MP3 Player Logo

44 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

93802 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides