Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

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Sansa c250 freezes while refreshing database

I just got a new sansa c250 about 3 weeks ago and had the problem that the system would freeze while refreshing the database. It could last a few days frozen like that. So I returned it and got a new one just yesterday. I am having the same problem again! I am so fed up with Sansa products. This is now my third Sansa -- the first one worked for about a year. I have doubts that the mp3 files on my computer are corrupt because I ran a scan of the computer just yesterday before transerfing files so that I could be certain the problem wasn't on my end.
I'm ready to return this product and buy an Apple iPod instead.

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  • aleraz Jan 21, 2008

    Can you please elaborate on this? What do you mean my reformat / How do I reformat it? I'm sorry, my understanding with tech products is not so good.

  • Nemo91 Feb 23, 2008

    When I first got my Sansa c250, I uploaded songs on it with no problem. I was up to over 100 songs and when I tried to put more, it freezes at refresh database. Now I cannot download any more songs onto my mp3 because it freezes at refresh database! Can I fix it??

  • josejadiel Aug 28, 2008

    hello I have a sansa C200 im disconected of my computer and is frozen
    and it stays light up when Friz starts refresh the data, I can do

    I'm sorry is not much English I am from Puerto Rico

  • susanshub Oct 22, 2008

    Tried what was suggested:
    1. holding record while plugging in ????? (no response)
    2. reformatting (how to reformat when pc doesnt recognise)?

    Any real suggestions? TIA


  • hernekakku Mar 26, 2009

    yes, but I can't format my player because my computer doesn't recognize the player. When I connect the player with the computer, player just starts showing me refresh database again. I can't turn the player on or off. there is only that refresh database screen. Only if I take out the battary it turns off. What should I do if I can't eaven format it?

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The Sansa will hang on Refresh Database if you give it a song with the "Hard Rock" genre. This is likely because "Hard Rock" is the last genre (#79) in the original 80 (0-79) genre list and the Sansa programmers are prone to "off-by-one" bugs. (Which is likely why exactly 1 out of every 100 songs will show up as "Unknown" as well).

Work-around is somewhat easy. Just find any songs tagged as "Hard Rock" and change them to anything else.

Posted on Mar 06, 2009

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I got my c250 to turn off while frozen by holding the "menu" and "select" buttons down at the same time for a few seconds.

Posted on Oct 25, 2008

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How can u format the player in the system when it is freezed??
its not detecting at all hile it is in "REFRESHING DATABASE" state??

Posted on Aug 24, 2008

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How can u format the player in the system when it is freezed??
its not detecting at all hile it is in "REFRESHING DATABASE" state??

Posted on Apr 05, 2011

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This problem ime is usually caused by a song that doesn't meet the Sansa's "standards" - usually a tag or filename problem. To be compatible with the c250, a song can't have spaces in the name of the file, can't have spaces in the Genre... and I think there are a couple of other things.

Posted on Sep 15, 2008

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I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Posted on Jan 25, 2008

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Try to reformat. if the antivirus havent detect any viruses.

Posted on Jan 21, 2008

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I've a different version of the Sansa, I find if I take the battery out and put it back in it unfreezes.
I had the same problem and I had to take back two before I tried tinkering with it myself.

Posted on Jan 21, 2009

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I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

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1 Answer

Refresh database


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

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Sansa


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

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Refresh Database


I have the same problem and can not figure it out!!! how do I refresh database??!!!grrrrrr

Need help as well.

Thanks

Dec 12, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

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