Question about GE Profile PSW26P Stainless Steel Side by Side Refrigerator

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Freezer Shelves are too small for freezer and keep falling when I put food on them...

My GE SS Side-By-Side Refrigerator/Freezer combo is new. It's had this problem since the beginning when we moved into our new home. The freezer shelves and bin are just a little too small to fit properly. When food is loaded onto them the weight of the food causes the shelf to fall... I have called GE several times on this. They have TWICE sent out new shelves, but they fit exactly like the old ones and the shelves continue to fall when loaded with food. This is a very perplexing problem and one I can not figure out. My husband tried to "bend" the shelves out a little wider, but to no avail... Appreciate any suggestions!

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Re: Freezer Shelves are too small for freezer and keep...

I had the same problem with the freezer sheles being too small in my GE Profile side by side. The shelves would simply collapse down with any weight on them.
After measurng the gap, I determined that the shelves were approximately 7/16" too narrow.
The fix I did was simple, effective, and very cheap.
I bought a roll of clear flexible polyethylene tubing at Lowes for about $5.The tubing is 3/8" outer diameter, 1/4" inner diameter (see picture below).
I cut pieces to fit along the side rails of the shelf, and then sliced the tube pieces down their length with a utility knife. I wrapped the pieces around the outside rails on each side of the shelf. It took a little work, but I got the tube pieces attached.
In a few spots, I did a double wrap of tubing.
The shelves fit tightly now and can hold significant weight without collapsing. Plus, they don't look too bad.
I hope GE fixes this simple problem in the future.

Posted on Feb 29, 2012

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Re: Freezer Shelves are too small for freezer and keep...

So I did drill some little holes in the side rails of the shelves and screw on some little nylon spacers; it works quite nicely, doesn't look too bad, and wasn't that much of a pain to do. I still think it's rediculous that I had to do it, and that the morons at Maytag couldn't even understand what my problem was. I don't think we deserve to be the leaders of the free world anymore.

Posted on Oct 06, 2008

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Re: Freezer Shelves are too small for freezer and keep...

Ge should have some oversize shelf kits available....If you have recieved the proper larger shelves and they still dont fit ........good question time to get creative

Posted on Jan 21, 2008

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SOURCE: Freezer Shelves are too small for freezer and keep falling when I put food on them...

i put a piece of wood in the groove. the measuements were 12 3/4 by 4 inches. since i did this my shelve has not fallen off since. you will see on the sides two slides. (The plactic stickes out to slide shelf into.) i saw the groove in the middle of the slides of the freezer wall. i just cut a piece of wood to fit snuge across and about 4 inches in depth. i have had no problems since doing this.

Posted on Feb 01, 2009

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I have a GE Profile model # TPX2451YEBS side by side fridge. Both sides are not cold on upper part. The food in fridge on top 2 shelves and door shelves is just cool. The frozen food in door...

Sorry to hear about your problem.

Sounds like you have a defrost issue. Hence your unit is not defrosting. All of this apply's if your freezer side has ice . If not. you have other issues, this does sound funny, but this is why your refrigerator side is warm, or not cooling.

Here is a list of some things that can go wrong.
1. Defective heat coil
2. Defective defrost timer
3. Defective defrost sensor
4. Defective Fan
5. Defective compartment inlet damper (on some models)

You should call a service company to resolve your issue.

Since I tried to help you, Please help me and Rate/Vote on the response. Thanks

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I had the same problem with my 3 year old GE Adora side by side. Call GE at 1800-386-1215. They were very helpful! They sent me all new shelves and drawers that were obviously wider because they fit perfect(only took a couple days)! Included in the shipment were spacers that I could of put on the ends just in case I needed more width. GE knows about the issue and is dealing with it on a case by case basis.

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Advise if you have frost build up and I will advise on how to check it.

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This appears to be a known problem with at least a couple of GE models (It has been happening in our freezer too). There is a GE Service bulletin at that seems to describe the fix as them sending out new shelves (and maybe someone to install them?)

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Freezer Shelves are too small for freezer and keep falling when I put food on them...

I did the tubing solution others mentionedand it worked great.. instead of the 1/2" OD 1/4" ID reinforced tubing. I bought Polyethylene tubing at 3/8" OD, 1/4" ID.

Cut the tubing into lengths that will fit between the rails, split with a utility knife down the whole length. Use a screw driver to force open the end and slip the tubing over the rail.

Pic attached shows the tubing cut along side and forced on to the rail along with a pic of the tag that was on the tubing in an inset. I bought a 25' roll because i was in a hurry and not paying attention. I did 2 shelves, needed something under 1' per side per shelf. so I used 4' total for the whole project.

Jan 20, 2009 | Refrigerators

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