Question about GE Profile PSW26P Stainless Steel Side by Side Refrigerator

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Freezer Shelves are too small for freezer and keep falling when I put food on them...

My GE SS Side-By-Side Refrigerator/Freezer combo is new. It's had this problem since the beginning when we moved into our new home. The freezer shelves and bin are just a little too small to fit properly. When food is loaded onto them the weight of the food causes the shelf to fall... I have called GE several times on this. They have TWICE sent out new shelves, but they fit exactly like the old ones and the shelves continue to fall when loaded with food. This is a very perplexing problem and one I can not figure out. My husband tried to "bend" the shelves out a little wider, but to no avail... Appreciate any suggestions!

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  • gailwalashek Jan 22, 2008

    I'm going to call GE to see if they have the oversize shelf kits. thanks for the advice.


  • PhilipW Feb 18, 2008

    I have the same problem with my Maytag side-by-side. Boy is it annoying. I tried bending them too, but they're too strong. I think if I put enough pressure on them, they'd break before they'd bend. I've tried contacting Maytag a couple of times, and mostly they don't seem to get what I'm saying, although I think I speak fairly clearly, and I don't think their support has been outsourced to India yet. Just airheads. Maybe they should outsource to India - they couldn't be as dense as the people I've been getting. All I can think of is to try to drill some holes in the side rails and screw on some rods. Seems like a lot of work for something that'll look like hell in the end.

  • Anonymous Feb 24, 2008

    I have the same problem with a Kenmore Elite upright freezer. I tool tried to bend the shelves out too. Doesn't work since I don't want to break them either. I can't figure this thing out and neither can Sears.

  • gailwalashek Jun 20, 2008

    Hi, this comment is for " the dr".

    Both times that GE sent out the new shelves they sent exactly the same sized shelves as what we already have in the freezer. GE does not seem to understand my problem and it's frustrating talking to them...

    I will take your advice and call to ask for the oversized shelf kits.

    Thank You for trying.

    This is so very strange, and especially now that I'm hearing from other people who have similar problems, and with different brand names/companies....???????????? What's going on here?????????



  • Anonymous Jul 29, 2008

    I just bought a brand new GE Adora Side by side and I have the same problem...the 2 wire shelves and one of the wire baskets are just small enough to fall through when weight is added...What the %#$*! Is the case to wide or are the shelves too small?

  • Anonymous Dec 26, 2008

    GE Profile PSW26P Stainless Steel Side by Side Refrigerator shelves don't fit

  • mindybbel Dec 27, 2008

    sounds like I have the same problem but it didn't start right away. Is it possible that the common wall between the freezer and the refrigerator is moving/bending causing the actual width of the freezer compartment to become wider?
    bottom line is that ge should have had this fixed by now. I want a solution other than cobbing something together.

  • dagolden Jan 24, 2009

    We have had the same problem with our side by side white refrigerator purchased from SEARS! They want a service charge fee of $75.00, will order the same factory supplied wire shelves for replacement. So what good is that, when the freezer temperature gets cold the side wall plastic cleats shrink and the wire selves fall, just like the World Trade Center collapsed, meaning no disrespect to the victims. I for one will never ever ever buy another GE Product knowingly. This condition is utterly ridiculous and GE quality control and engineering departments should be horrified at this design and the Company should hold their head low.

  • Tom Sheehan Jan 03, 2014

    It seems we all have that problem the walls of the fridge shrink and the shevelves dont fit any more. Must be a design feature. Just call them and tell them you will be contacting a lawyer about a class action because we have it on our unit also.

  • Tom Sheehan Jan 03, 2014

    We have the same problem



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I had the same problem with the freezer sheles being too small in my GE Profile side by side. The shelves would simply collapse down with any weight on them.
After measurng the gap, I determined that the shelves were approximately 7/16" too narrow.
The fix I did was simple, effective, and very cheap.
I bought a roll of clear flexible polyethylene tubing at Lowes for about $5.The tubing is 3/8" outer diameter, 1/4" inner diameter (see picture below).
I cut pieces to fit along the side rails of the shelf, and then sliced the tube pieces down their length with a utility knife. I wrapped the pieces around the outside rails on each side of the shelf. It took a little work, but I got the tube pieces attached.
In a few spots, I did a double wrap of tubing.
The shelves fit tightly now and can hold significant weight without collapsing. Plus, they don't look too bad.
I hope GE fixes this simple problem in the future.
Freezer Shelves are too small for freezer and keep - 2_29_2012_2_35_52_am.jpg2_29_2012_Freezer Shelves are too small for freezer and keep - 2_29_2012_2_36_33_am.jpg_mi2_29_2012_2_36_33_am.jpg2_29_2012_2_36_53_am.jpg

Posted on Feb 29, 2012

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  • dawndave175
    dawndave175 Jun 21, 2012

    Thank you so much for this tip. I had the same size tubing on hand from an old fish tank and did this fix in about 15 minutes. I have no collapsing at all now.

  • dawndave175
    dawndave175 Jun 21, 2012

    Thank you for this tip! I had the same tubing on hand from an old fish tank and was able to do this fix in about 15 minutes. I used heavy duty scissors to cut with ease and have no problems with collapsing at all now.

  • Chuck La Rosa Sep 12, 2012

    Thanks James! I will go out and get tubing and try. It sure has been a pain with the freezer shelves droping on my GE Profile Side by Side.

  • Marion Carbone Moynihan

    Thank you sooo much, this has been bugging me for a long time, I fixed it this afternoon at the cost of $5. thank you, thank you, thank you!!!

  • Tom Sheehan Jan 03, 2014

    But they should fix it we all paid good money for the product

  • Ellie Monk
    Ellie Monk May 26, 2014

    Thank you so much for this simple worked like a charm.


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So I did drill some little holes in the side rails of the shelves and screw on some little nylon spacers; it works quite nicely, doesn't look too bad, and wasn't that much of a pain to do. I still think it's rediculous that I had to do it, and that the morons at Maytag couldn't even understand what my problem was. I don't think we deserve to be the leaders of the free world anymore.

Posted on Oct 06, 2008

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Ge should have some oversize shelf kits available....If you have recieved the proper larger shelves and they still dont fit ........good question time to get creative

Posted on Jan 21, 2008

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Posted on Jan 02, 2017

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SOURCE: Freezer Shelves are too small for freezer and keep falling when I put food on them...

i put a piece of wood in the groove. the measuements were 12 3/4 by 4 inches. since i did this my shelve has not fallen off since. you will see on the sides two slides. (The plactic stickes out to slide shelf into.) i saw the groove in the middle of the slides of the freezer wall. i just cut a piece of wood to fit snuge across and about 4 inches in depth. i have had no problems since doing this.

Posted on Feb 01, 2009

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Pic attached shows the tubing cut along side and forced on to the rail along with a pic of the tag that was on the tubing in an inset. I bought a 25' roll because i was in a hurry and not paying attention. I did 2 shelves, needed something under 1' per side per shelf. so I used 4' total for the whole project.

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