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Some phones have a double function for the "#" key. Just press and hold this button "#" and the silence mode will turn off/on.
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From ext. 10 or 11, press Feature 00, left intercom (twice), right intercom (once), Dial ext. number of boss' phone. Lights on the line button will indicate ringing state for that line:
Green light - Immediate ring
Fast Flutter Green light - No ring
Slow Flashing Green light - Delayed ring
Press each line key until Fast Flutter Green light appears.
Press Feature 00 to exit programming.
I had the same problem. If the phone is plugged into an outlet with any other device, the phone may stop ringing until you plug into an electrical outlet where it is the ONLY device using that outlet. This has worked for me