Question about Creative Labs ZEN V Plus MP3 Player

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Screen background is red

My daughter has had her zen for about two months and her screen has turned red and is very hard to read. (dark) It has lines going across and you can't read the text. Any help is appreciated.

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Re: screen background is red

That happened to me but i dont know if yours is doing the same thing as mine because mine had black lines so i took it back and got a new one

Posted on Jan 21, 2008

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I have a Zen V plus , the screen has become really dark I can barley read it . what should I do?

Bad news. The Zen V Plus is known for screen problems - early warning signs include screen discoloration, lines on the screen or dimming. Eventually, the screen will go black.

Possible reasons include poorly-mounted screens, short life of OLED displays, and susceptibility of screens to damage from moisture.

Best bet for a replacement screen is buying a scrapped Zen V Plus on eBay. Here's a great guide to taking apart your Zen.
Disassembly of Zen Plus

Sep 27, 2013 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen v Plus screen is a dark red

go to settings/player/theme-change to peace or something bright- that may help.

Dec 17, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Horizontal Line Across the screen

Your Zen got bashed. or at least the screen suffered some violent movement and shifted on its moorings. To make it simple... all around the perimeter of the LCD screen, there are electrical contacts for HORIZ and VERT signals which come thru tiny ribbon cable (looks like copper colored ribbon but actually is flat mylar with wire laminations inside) anyway, these are either socketed, soldered or have pressure contacts which make the connection and give you colors in the right places. The connector for an entire HORIZ row came loose, got bent or broke. The only fix is to locate it and either resolder it (difficult without a 'needlepoint soldering iron), reshape that single contact so the right part of the display (HORIZ connection cable) touches its pad again, or replace the display,, socket, or its cabling. I have one with bad HDD but everything else is OK (Display too) which I can sell you cheap. All you'd have to do is pull your HDD, install it in my old Zen, and go.
PM me if you are interested:

Nov 17, 2008 | Creative Labs Zen Digital Media Player

3 Answers

White screen of death on my zen

I had the same problem with my Zen. I *downgraded* the firmware in mine to 1.03.04 and it seems to have fixed it. Per the Creative website, I first tried upgrading it to 1.20.02 and it only seemed to make it worse. I tried their recovery procedures to no avail.

You can download the downgrade here. It's and executable file, just have your Zen hooked up to your computer and execute it.


Oct 17, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Screen problem

Mine did that too and after a few days it went black I tried the firmware upgrade and resetting-neither have worked. If you find how to fix it I want to know.

Aug 04, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen V dark screen

Screen Doesn’t come on anymore

Mar 16, 2008 | Creative Labs Zen V MP3 Player

1 Answer

I have a zen v-plus that always had a black screen i can only listen to it

my zen was dark and i cant see whats in it.. i can only hear songs but the screen was dark.. when i turn it on again same situation dark screen.. pls do help..thanks and more power..

Jan 19, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Played turned on and text/numbers are dark red so almost unreadable!

Oh wow, I have never encountered this problem before. I think your screen may be bad, or there is a loose solder connection. You might need to resolder a connection, or get the screen replaced. If you don't feel comfortable taking it apart, you should take it to a technician who can do all the work for under $100.

Sep 20, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen V plus display

screen would have to be replaced
· For parts email: see if he has one.

Sep 18, 2007 | Creative Labs ZEN V Plus MP3 Player

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