Question about Whirlpool Gold GS6SHEXNQ 25.6 Cu. Ft. Conquest Side-By-Side Refrigerator w/ In-Door-Ice Ice Dispensi...

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Refrigerator not cooling, only fan is running.Compressor is hot to the touch. Frost accumulating in freezer and on produce drawer temp controls

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Somewhere air is getting past the door seal. The door may not be closing all the way. Frost cannot accumulate without a source of water. It comes in the air thats getting in past the seal. Check the drawers to be sure they are all the way in. Check anything that may be sticking out that may prevent the door from closing all the way. Check the door seal for damage and replace the seal if any significant damage is found. Good luck

Posted on Dec 13, 2009

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Here's an inexpensive, though inconvenient, way to determine if the problem is with the self-defrosting system. Remove all of the perishable food from the refrigerator and freezer, turn the thermostat in the refrigerator to Off, and leave the doors open for 24 to 48 hours. (Be sure to have several towels ready in case the melting frost and ice causes the drip pan to overflow). This allows the refrigerator to defrost "manually." When the frost and ice build-up has completely melted away, turn the thermostat back to a normal setting. If the refrigerator then cools properly, it indicates a problem with one of three components in the self-defrosting system:

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