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The dial will press in, but won't turn to the designated wash cycle. Model WBSR3140DAWW

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  • ginazinniawa Dec 13, 2009

    OK, Sorry about that, not very washer technical...The actual smaller white knob on top of the dial, you can press this in and pull out, but after you press it in, and attempt to turn it to delicates, permanent press, etc. It almost feels like it is stripped. I can put all my pressure on it to turn, and it sometimes will turn a few inches, then nothing...

  • ginazinniawa Dec 13, 2009

    The knob does firmly click in and out when puched....This works wonderfully, just when you puch it in, it will not rotate to the cycle necessary to wash your clothes.

  • bsc100 May 11, 2010

    Does the timer knob turn at all? Stuck, or just free-wheels? Can't remember exactly on the GE's - Ages since I saw one last. Does the knob firmly click in & out when pushed & pulled ?
    I fear that something might have broken in the timer, if it won't engage with the timer gears.
    Difficult to diagnose without being in front of it... Usually with a push-pull knob, it will have a central screw or a cir-clip holding the knob on the timer shaft. If it is a round knob, hold the base skirt, & see if the top part will unscrew by turning backwards. NB: Make sure you're not turning the timer shaft backwards - you can break it. If there is a pointer strip on the knob, it may unclip at one side, to reveal what's underneath (like a lot of the older Simpson/Westinghouse w/m's). Getting to the timer shaft itself might allude more, to what is going on with it. Hope this might be of some slight assistance...

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Hmmm...
I don't normally say to rip things open, but maybe...
Disconnect the power. Open up the control panel - from memory, I think there are screws along the top of it, & it pulls forward (???).

What I'm thinking, is to check that the timer hasn't (somehow) dropped back slightly, to the point that the knob is touching the facia, not allowing the shaft to go deep enough into the timer to mesh.
If the timer is solid against the front panel, and (when holding the timer body hard against the inside of the front panel) it still doesn't work properly, it is probably the timer that will need replacing. As I said - Unplug it first.
Removing the knob assm completely (to make sure there are no problems there) might be an alternative starting point.

Don't know - how do you feel about that ?
Jeff. New Zealand.

Posted on Dec 13, 2009

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  • Washing Mach... Master
  • 43,501 Answers

Hi,
The "timer", meaning the mechanisim behind the dial has gone bad and will need to be replaced.
Just take your time and be careful when replacing it as there are many wires to get hooked back up right. If possible move one at a time from the old one to the new.

You can find parts for your unit by doing a search for “appliance parts”.
Once you get the results of the search, pick a site and when it comes up it will usually ask for the model number of your unit.
Enter your model number and you will then get a page with exploded views and a parts menu.
Find the part you need and then order it.
Check a few different sites to be sure that you are getting the best pricing.
Most sites can have the part to you in a couple of days.


I hope that this will help you to solve your problem!

Thanks for using Fixya!!

Heatman101

Posted on Dec 13, 2009

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