Question about Dell 924 All-in-One InkJet Printer

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Printer busy message

I keep getting a printer busy message when I try to print, can anybody please tell me how to fix this problem?

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Re: printer busy message

See if this works:

Turn computer off

  1. Power off the printer.

  2. Close all printer covers and doors.

  3. Hold down the uparrow.jpg and downarrow.jpg (up arrow and down arrow) buttons on the printer and power the printer on.

  4. Release your fingers from the buttons when the message Diagnosing... appears.

  5. When Customer Mode and ESS Diag display, press the downarrow.jpg (down arrow) button until Test Print appears, and then press the select (center) button.

  6. Press the downarrow.jpg (down arrow) button until ContaminationChk appears, and then press the select (center) button twice.

  7. After the LCD displays Busy and the printer prints the ContaminationChk pages, power off the printer and power it back on.

Posted on Feb 14, 2008

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Printer keeps saying busy printing another document

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).

If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

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The printer is telling you that something is jamming the printer carriage, or the rod, that the print cartridges ride on. Open your printer up to where you would install your print cartridges, either front load or top load. See if you can find anything in the path of its movement.
Remove it, and try printing again.
Look for paper that may have jammed recently in the printer.
If that doesn't fis it, try moving the printer cartridge holder manually and then try to clear the message again.
Hope this helps.....

Please rate my response!!

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The "Ink System Failure" error is causes by air in the ink feed tubes. We have a step by step guide purging the air from the feed tubes posted on our web site. Go to our site at:, click on the printer repair link and then the HP link. Follow the steps and you should be back printing in no time at all.

I hope this helps, If so please rate our solution.

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The best solution is to contact Cannon on the net, ask for tech support and download any updates available for your printer (make sure they are for the operating system you are using, i.e. Windows XP Home or Professional Version, Windows Vista).


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Now u can use your printer now.

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