Question about Dell 924 All-in-One InkJet Printer

1 Answer

Printer busy message

I keep getting a printer busy message when I try to print, can anybody please tell me how to fix this problem?

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  • Anonymous Feb 07, 2008

    My a924 keeps giving me a busy message,than after that I get a (no paper) message.I used to think I could get some advice from Dell but no luck.This may be my last Dell printer and maybe computer.

  • Anonymous Apr 04, 2008

    Same problem but in A10 printer 922. Message on computer screen is powering off. Also when I try to print anything a message appears and states the computer is busy

  • Anonymous May 25, 2009

    I have the same problem too.
    this would be my last dell printer. i will get a hp next time.

  • Ot Tap
    Ot Tap May 11, 2010

    will not power on with up and down buttons pressed.

  • Anonymous Mar 23, 2014

    After the message center records the incoming call and the person hangs up the system sounds a busy signal

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  • 58 Answers

See if this works:

Turn computer off

  1. Power off the printer.

  2. Close all printer covers and doors.

  3. Hold down the printer busy message - uparrow.jpg and downarrow.jpg (up arrow and down arrow) buttons on the printer and power the printer on.

  4. Release your fingers from the buttons when the message Diagnosing... appears.

  5. When Customer Mode and ESS Diag display, press the downarrow.jpg (down arrow) button until Test Print appears, and then press the select (center) button.

  6. Pressprinter busy message - downarrow.jpg="http://i.fixya.net/uploads/images/downarrow.jpg" alt="downarrow.jpg" class="h_mi" /> (down arrow) button until ContaminationChk appears, and then press the select (center) button twice.

  7. After the LCD displays Busy and the printer prints the ContaminationChk pages, power off the printer and power it back on.

Posted on Feb 14, 2008

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A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

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  2. On your computer, go to Control Panel > Printers and Faxes.
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  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
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