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Replaced blk cartridge. Get msg "Ink cartridge can not be recognized." Also the SETUP, menu, etc buttons get msg "This operation is invalid" so cannot get into "maintenance".

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  • rf_dehoog Dec 13, 2009

    On inserting a new cartridge, I get the msg.
    "Ink cartridge cannot be recognized. Also all buttons give msg. "This operation is invalid".

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Do the following.

Remove printer cartridges. Disconnect printer USB cable. Disconnect printer power cord.

Clean the printer contacts to cartridgeinside the ink carriage.

On computer go to
Control Panel >Printers and delete the printer from control panel.

Reinstall printer driver.
Connect the printer USB to computer when prompted by printer driversetup process.
After connecting the printer refit cartridges, load paper and try printing again.


If that does not fix the problem, then there may be a fault.

In that case try ringing support at the number listed on the owner manual and on their website.

Posted on Dec 13, 2009

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  • Master
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Hi,
You never Mentioned the Make and Model of the Printer.Anyway, You could try cleaning the contact points on both ink cartridge and on printer with cotton swab lightly dipped in alcohol.
On most Occasions, electronic chips on the edge of the printer cartridges are to blame for the problems.Use a Different cartridge to see , if that helps you.
Clean your Cartridge chip ( the small one ) and you could also try to clean the Printer cable that detects the Cartridge chip.
Unless you might need to call professional on site or send the unit for Repair.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!

Posted on Dec 13, 2009

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