Question about Seagate FreeAgent Pro Desktop - 320GB - 7200rpm - 480Mbps USB 2.0, 300Mbps External SATA ... Hard Drive

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Seagate FreeAgent Pro Desktop 250GB - no power

Hi,

I have had a seagate external HD (desktop 250GB) for 6 months and it was working fine up unitil a few days ago, it will now not power up. I have tried on several different computers and power sources but without success. Unfortunately I have data on the drive which is not backed up elsewhere and want to access this data. I am waiting to be able to contact seagate over a warranty repair, apparently they are only contactable from NZ in Beijing time??? But if I send it to seagate, I believe it is likely the data will be lost so I think it maybe better to forgo the warranty and attempt data recovery locally. Any ideas on who would be best to attempt this?
I am based in Wellington NZ.
Thanks

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  • tmvnz Jan 28, 2008

    Thanks,



    I have the seagate hard drive in a vantec enclosure and it is working fine, I'll not buy another external drive that is difficult to remove the hard drive from.



    Cheers

  • dc12v2a Feb 24, 2008

    I'm in the same boat. My first inclination is to buy a new 12V, 2amp power supply for my partcular Freeagent (Asian Power Devices manufactured the original adapter) to see if it is the adapter that went bad. But the typical market price of $85 and up in the US for a $3 device is crazy (and says to me that Freeagents must be failing by the boatload).



    If you are experienced with breaking the Freeagent case and somehow installing the drive elsewhere, do you have any tips on doing that? I have installed internal drives on PCs before, but I am concerned about supplying the specific power (DC 12v, 2a) for this drive. Is the power of the PC a perfect match? Close enough? Will the PC's cables mesh with the ports of the hard drive (if it has any)? Thanks for your advice.

  • nit18 Mar 17, 2008

    I have a seagate 160gb ext. hard disk...din c the model no. :(
    it was working fine.bought it a few weeks ago.....suddenly
    my os does nt recognise it...i tried it ina pal's lappy too...

  • Bethuel Apr 19, 2008

    My drive was working. I tried it on another laptop and then brought it back to my desktop and soon after the light does not come on the drive and my computer does not recognize it. All my stuff is backed up to it. Is there any help for this? I have rebooted tried to search for new hard ware in control pannel and it never sees it. The box that converts power has a green light on.

  • Anonymous May 13, 2008

    I also have a Seagate FreeAgent Desktop 250 GB that has worked for almost 11 months but will not power up today.  It is under warranty, but I want to retrieving the data is more important to me...how do I do it?

  • Anonymous Sep 10, 2008

    i have three seagate 500 for only 8 weeks 2-3 will not get power i will never buy a neither seagate product i think it is the worst external hard drive i ever owned the only thing custom service says is bring it back to the store that i purchased it from not a could answer to me my wd has never gave me trouble my solution is to send this piece of **** back to them or throw them away

  • rachaelnz Dec 31, 2008

    Hi there. I totally have the same problem. I contacted Seagate in America and they sent me a new power adaptor but that didnt work. Ive also tried a different usb cable and that too hasnt managed to power the hard drive up. Im not too keen on sending it away. I went through the process as was mentioned of looking in the storage manager section and trying to select a different drive letter. Problem is the hard drive isnt powering up, therefore it cant even be detected by the computer. If anyone has any job with this...eg: removing the chip inside and putting it into a replacement hard drive I'd be really keen to know about that. Any help would be much appreciated. thanks Rachael

  • rachaelnz Dec 31, 2008

    I have same problem as tvmnz, and have tried suggestions made (thanks heaps) but with no luck. Quick question what is a "vantec enclosure" and is that how the problem was solved (tvmnz?) Did you take it apart? Also the 320gb hard drive needs a power adaptor as well as a usb cable to give it power. does the 250 gb need a power adaptor as well? Cause if I look mine apart that may still not solve the power supply problem? am wondering also if the usb doesnt have enough grunt to charge it up? but i have tried on different computers...really need my data! Any help would be great! thanks........ Rachael

  • Anonymous Jan 08, 2009

    I have a similar problem if not the same. I have a 750 GB Pro Drive which will not boot up in Win XP Pro. It has been that when since purchase. If I unplug the drive after the System is booted and replug back in the drive will start up as device found and ask for how to associate the files on the drive. Art least I can run it that way, have been ever since purchase. I wrote Seagate no adequate response. They will tell you its your problem with your BIOS. My BIOS is fine, updated and such. You could have a BIOS Problem, But I have tried all BIOS configurations and still the same Problem. Best way is to see if you have the problem on another recently new PC.

  • Anonymous Feb 04, 2009

    Seagate Freeagent 500g won't power up!

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I have a seagate freeagent pro 320 gb. worked fine for over a year. all of a sudden no power at all. Plugged it into my 12v dc adapter from a western digital external HD and it works fine . I am calling Seagate tomorrow for a replacement plug.

Posted on Feb 22, 2009

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Hi tmvnz,

It is likely that the External HDD has been allocated a drive leter that was in use already. This is a common problem with External Hard drives.

1) Right click My computer and choose 'manage' from the menu.
2) Click 'Disk Managment' under the heading 'storage'
3) look down the bottom right for the external drive in question and right click.
4) Click Change Drive letter from the menu.
5) change the drize letter to an unused letter.

It should then appear under My Computer.

Let me know how you get on.

All the best,


Gerry Brannigan
Fix-My-Computer.co.uk

Posted on Jan 30, 2008

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Your first mistake was buying the drive itself...Seagate is a terrible brand of hard drive, if you want a good dependable drive that will last for a while, get a Western Digital.

Posted on Nov 02, 2011

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I had the same problem described on a Seagate Freeagant 250 - I took another route - the base plate has a screw; loosen the screw and remove the baseplate; clean the contacts and put back the plate

this worked for me - I was able to retrieve irreplaceable files (family photo's, etc.)
on another note, this is the last Seagate I buy

Posted on Mar 30, 2011

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I had the same problem. I used to have my firewire adapter on it. when I switched it to the usb, It powered up.I was so happy it turned on and my computer now recognizes it.

Posted on Jun 22, 2010

  • missventura Jun 22, 2010

    I had the same problem. I switch my firewire adapter to the USB one and now it works. I'm so happy it lit up...

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I bought one 1.5 TB external only 6 months ago. It is rubbish. And as the previous user suddenly no power. Yet to talk to seagate. My best advice DO NOT BUY Seagate. I in fact got lots of data on it. On the web the BOG koke is Seagate data recovery wing http://www.seagate.com/www/en-gb/support charge £1800 uk ponds to recover whatever on the disk....Some one got to stop this madness...I will never ever buy it or recommend it to anyone.

Posted on Feb 14, 2010

I have also had the same problem with this drive which i solved by creating a partition on the drive using "Cute Partition Manager" which is available freeware and using the full capacity of the drive for the partition. This worked perfectly and no files were lost from the drive.hope this helps....

Posted on Apr 06, 2008

Yes - go to the store and by another one. Use the power cable from the new one, this worked for me once before. In fact, me SECOND drive has just done the same thing. I'm going to swap the cables tomorrow. To hell with sending my data to someone who may not send it back. If nothing else, take the drive out of the enclosure and attach it to the PC another way... Any good PC tech should know how to do this.

Posted on Jan 28, 2008

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I have the same problem. I tested the dc adapter...it is working correctly. So, it is not a drive recognition or powersource issue. It is the hardware.

Posted on Nov 29, 2009

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I thought the same thing happened to me. Plugged the drive into the power supply and nothing happened. Luckily I researched it here before doing anything drastic. I had unintentionally unplugged the power supply when the drive was still being accessed. (overnight copying) This caused the drive to not power up when I plugged it in again.

Fix_Computer, you were a life saver! I just did as you instructed after plugging what I thought was the dead hard drive back into my computer. Worked like a charm. Thanks a million!

Posted on May 07, 2008

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Posted on Jan 02, 2017

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SOURCE: Seagate FreeAgent Pro Desktop 250GB - no power

Hey, I had what might be a similar problem, drive would have power but wouldn't spin up properly or show up in my computer. Don't think there is a long term fix but I posted on my site how I got all 250Gb of the data of it, hope this helps, it's http://www.moneywhatmoney.co.uk/index.php/Bens-Articles/Seagate-from-the-Ashes.html

Posted on Jun 06, 2008

  • 17 Answers

SOURCE: Seagate FreeAgent Pro Desktop 250GB - no power

go get a external drive enclosure from computer supplier
compusa
best buy
circuitcity

Posted on Feb 05, 2009

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