Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune cracked screen.

Hasn't been dropped and not visible until turned on. I have been reading on other websites that this is a common fault. What is the cheapest way to repair and is it worth it?

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  • Anonymous Feb 17, 2008

    I have the same problem. When the zune is off - no crack is visible. When it's on - there's a huge crack, and the screen no longer works. I don't remember dropping it or anything, either. It's BS! And, no, most likely Microsoft will not cover your problem under their warranty. When I called them, they said that my warranty was voided. You're completely screwed unless you bought a warranty elswhere. =D

  • Anonymous Mar 22, 2008

    guys same damn thing happened to me. I didn't drop it but im pretty sure i noe when mine broke. anyway im just looking for somewhere to fix it. tell me if you find a place.

  • jake132 May 01, 2008

    guys i have the same problem when i got it out this morning and turned it on it was cracked i can still listen to music but i cant see anything. tell me if you find a place to fix it.

  • h03zh8t3m3 Mar 12, 2009

    i cracked my screen and have been on microsofts for the longest. I pulled up the contract for the warranty on the internet and im seriously thinking about suing. The warranty clearly states whatever is wrong with your zune( no exclusions made toward the screen) they will fix. Im not sure if it will help anyone else but im going to call one more time and threaten them with that and if it doesnt work, i'll seek something else.

  • RONAICOLLINS Mar 28, 2009


  • Anonymous Apr 26, 2009

    me tooh03zh8t3m3 but i went on to youtube and found this video on how to do it and they give you there site you can fixs you zune ipod iphone xbox cellphone and other stuff i fix mine and it's like profet so if you go there you be happy again lol



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Your LCD screen can be replaced without problems. There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide, soyoucan do it yourself too, not that difficult. Part is availableon Ebay. If you can't do it yourself, have a tech savy friend do itfor you.

Posted on Aug 24, 2010

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I hope you still have warranty, if you dont; get angry at the place where you bought and theyll most likely get you a new one to keep their good name.

if that fails, do a drive-by paintball shooting at Bill Gates' house.

Posted on Jan 20, 2008


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It dropped on the floor..when i turned it back on the screen not coming on

Hi dcaroll8048,

With this certain type of scenario, PC was accidentally dropped, the screen is the most common affected part of computer. This is because LCDs are fragile. Although you may not see any visible crack from it's outside appearance there's a possibility that there's a crack within causing the screen not to display anything. I will highly recommend for you to contact your PC's manufacturer, they offer services for machines that are under warranty. Another option is for you to consult local technician.

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If you mean the screen then yes... It's a common problem... The battery will flex the screen if it's overcharged and eventually crack the screen... Microsoft will **t replace it... Sorry... have ** answer to fix it. Just why it happens and that microsoft won't help you with it.

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I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D

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