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You might have a virus. Try hooking it up to your computer and clicking on the My Computer link and go to the E: drive link. from there it should say ilo and tell you every file on your mp3 and you can delete the files that way. It should also tell you when you look if there is an error in any of the files.
I hope this was helpful!
Replace the battery. If that doesn't work, find a full schematic of the inside circuitry, and check every component, and replace any bad ones. An advanced knowledge of electronics is not required, but recommended.