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1. Remove your burner from your computer then open it by removing the screws under the burner. 2. When the cover has already been removed, get a cotton bud then soak it in alcohol to clean the lens. Because the lens might just be dirty. Then after that put the cover back by screwing it again then install it back to your computer.
it may have dual laser and one that reads cd's is faulty, but try uninstalling the dvd drive first then re installing it to see if it cures it, if not the drive will need replacing.
Go to my computer>properties>hardware>device manager and look down the list for your cd/dvd drives and click the '+' sign then highlight your dvd drive and right click to delete.
Restart the pc and windows will find the drive again automatically and install the drivers