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Our computer does not recognize that the external hard drive is plugged in

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  • Master
  • 1,738 Answers

Make sure you don't have a bad usb cable.

Posted on Dec 12, 2009

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: External Hard Drive No Longer Recognized

hey im the same person who just posted above. i went to WD's website, and it said unplug the hard drive from the computer, and unplug it from the power source. then plug it into the power outlet, wait for it to spin up, then plug it in via USB/Firewire, whatever. it worked for me, so hopefully it will work for you.

Posted on May 13, 2008

brilliindian
  • 8 Answers

SOURCE: My computer does not recognize

if u are using a external hard disk case with the normal hard disk
try connecting your hard disk with a new casing.
if it is made as a external hard disk change the cable .
because after a few time usage the cable will not be quite good as new.
After inserting the usb cable in your pc if it shows any warning
information, or any message just give me that too for exact solution

Posted on Dec 15, 2008

bob_computer
  • 3153 Answers

SOURCE: Computer won't recognize hard drive and I have a lot of data

I devised these simple steps that tend to remedy quite a few issues with most portable / external hard drives (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply
Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again.
If you checked and fixed anything there and still have issues carry on reading.
Go to your control panel and then administrative tools, select Computer Management.
Now select Disk Management and expand the window.
Your drive should be listed here, if not then you need to check your computer hardware has not got any issues before proceeding.
If your drive is listed and says healthy then right click on it an select Properties, click Tools and then Error Checking, Check now, tick the two boxes and then Start.
This will attempt to fix most minor / common errors on the drive. It may also ask you to restart which is fine. Allow it to finish its work or you could corrupt the drive. If all went well you should be able to use it normally again.
If you drive was listed but did NOT say healthy then right click and select Format. Choose NTFS as the file system and do not tick any boxes you do NOT want quick format. Again start and let it do its thing. When it is done restart your computer and you should be good to go.
If you still have problems with the drive you might want to look at other areas.

Posted on Aug 23, 2009

lock123
  • 6831 Answers

SOURCE: Lacie external hard drive is not recognized in my

Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 29, 2010

  • 3 Answers

SOURCE: my computer doesn't recognize my external hard drive

See "Simple solution, IF IT WORKs" in http://www.fixya.com/support/t658566-hd_doesnt_show_up

Posted on Feb 26, 2011

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1 Answer

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A Hitachi USB external hard drive is a device that acts as portable, removable storage for your personal computer. If you need additional space to house files on your computer but don't want to go to the trouble of installing an internal drive inside the case, a USB external hard drive is your best option. These drives are "plug and play" devices, which means that very little can actually go wrong. If you're having problems, fixing them shouldn't take more than a minute or two.

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Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.

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