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I have a MS-2500 hand rail scale which is stuck in an endless loop of set up functions. It is about two years old and has performed well until recently. I have tried everything I can think of as described in the operators manual with out any luck. I badly need this scale to monitor my wife's weight on a daily basis. She has heart failure and other chronically serious problems. Can you help me troubleshoot the software. If not can I replace the electronic module with out purchasing a whole new scale? Allan Robb

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Hello. I have had two occassions to service these scales. What I learned is that your only option is to replace the electronic module. That will be much less expensive than replacing the entire unit. here are the contact numbers for the company: For Phone Orders, call toll-free 888-337-4684 (Monday - Friday 9 am - 6 pm E.S.T)
All other inquiries, please phone 718-339-6212
FAX 718-336-5570
Regards to you and your wife. , Joe

Posted on Dec 12, 2009


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Posted on Jan 02, 2017


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