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This is probably due to settings on the answering machine part of the phone. Either get out the user manual and go through the setup menu or go to whatever the manufacturer's web site and download the user manual there. Then go into the settings and either turn the ringer volume up from muted or change the number of rings it rings before answering the call to more than zero.
This feature lets you select the number of times you want to phone to ring before the answering system answers a call.
1. Make sure your phone is OFF (not in talk mode). 2. Press the MUTE/PROG button to go to the main menu. 3. Press CID/VOL (up or down) button to scroll to HANDSET SETUP. 4. Press MUTE/PROG button to confirm. 5. Press the CID/VOL (up or down) button to scroll to the RING SELECT menu. 6. Press MUTE/PROG button to enter the menu. RING SELECT 3 4 5 6 TS shows in the display. 7. Use the CID/VOL (up or down) button to scroll to the your selection. The default setting is 5. 8. Press the MUTE/PROG button to confirm. You will hear a confirmation tone and the new setting shows in the display.
NOTE: If you select Toll Saver (TS) the unit answers after the 3rd ring if there are NEW messages, OR the unit answers after the 5th ring if there are NO new messages. This allows user to access their answerer from another location and then hang up after 4 rings to save long distance charges.