Question about Karcher 1201 Canister Vacuum

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No steam I am using this product for the first time. I've followed the manual down to the letter, but is doesn't produce or releases any steam. The heating element does operate and the warninglight does turn off but yet there is no steam to be found, even though I'm pressing the lever on the pistolgrip. What can be the problem, and how do I solve it? Thanks in advance. Mrs. Brouwers

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