I did and esn change from my old phone to a voyager 10000 the black one. when i start making a call it reboots....what can i do to the phone to fix it

if by bad esn you mean it is on the lost and stolen list, then there is nothing you can do about this, unfortunately, if you take it to a store they will confiscate it as it is illegal for you to maintain.

if you simply cannot read the esn on the back, it is in your phone and you can find it from the phone settings menu

Ask the seller for the ESN number, call the carrier of the phone and ask them can they run a check on the esn of that phone and they will tell you why the ESN is bad. upon fixing that issue (usually an unpaid bill) you should be good to go.

I hope this post finds everyone well who is having difficulties with Sirius Radio's trouble shooting advice to reactivate service. I tried to reactivated my service and had experienced all the problems that everyone has had on these forums. This is what works. It took me a lot of phone calls and I want to get the word out to everyone (regardless of Make, Model or Year of Vehicle)

First, a soft reboot does nothing and there is no such things as 'reseting' the electric system in your car. Second, there is no such thing as a 'hard' reboot to your sirius radio. All a soft reboot will get you is cold legs when you have to hold your car door open for 30 seconds in the middle of winter. All a hard reboot will do is cost you a lot of hard earned money at the dealership. Best case scenario is that your dealer replaces your entire radio and charges you $500+.

WHAT YOU NEED TO DO: Call Sirius Customer Service and ask for Technical Support. Explain to them you are having difficulty obtaining an activation signal. The technical support technician did the following (and it was the most intelligent thing I heard from Sirius)

1. Go turn on your Sirius Radio and tune to Channel 184.

2. The technician put a "dummy" ESN in on my account, refreshed and then re-entered my original ESN back into my account and then re-sent the activation signal. **NOTE** Make sure you write down your original ESN number before you ask to have them do step #2....there is no way for them to recover your original ESN if they put in the 'dummy' ESN and refresh.

3. Within 10 seconds of putting doing step #2, my Sirius Radio said, "Updating Channels" and worked great.

Takeaway from My Experience: I believe that once you let your Sirius Radio Service relapse and/or do not renew your subscription, a signal/frequency is sent to your radio to block service or reactivate your service. The problem must be an internal issue on Sirius where the only fix to stop this signal is to completely clear (or zero) out your original ESN, enter a dummy ESN, refresh and then re-enter your original ESN and then send the activation signal.

I hope this helps everyone.

The voyager is made by Verizon so it has an ESN instead of an IMEI. IT should be on the sticker on the back of the phone behind the battery though.

Your phone is activated to someone elses line, call Verizon and ask them to make sure you are on your phone line

I had the same problem initially for the longest time, but I finally found the MEID number...I don't believe the Voyager has an ESN; I think it only has a MEID number. I also have the Voyager, and I am trying to switch from the phone I'm currently using to my Voyager (my other one broke.) But the MEID number is on the inside of the phone, where you place the battery/back cover. It should be on the sticker that says "MODEL NO" on top. And right below where it says "MADE IN KOREA," it should read "H/W REV : 1. 0" unless your number is different. Right below that it should read "MEID : ," with the 14 digit number; I hope this helped!

they would have to assign a new IMEI/ESN for your phone so you should take it back and have it done there.

dial *228

try entering the last four digits of your phone #

Hi dude just follow these steps and you shouild be able to change esn

You will need to register for "My Verizon" first, as this is where you will find the online ESN changer. Follow these instructions to do the ESN change yourself:

1. Log into your "My Verizon" account
2. Under the "My Services" section, click on the black GO link, next to the picture of your phone.
3. Click on the "Activate Phone" link on the right
4. Click on the " Activate Equipment" link on the right, under the "Existing or Replacement Equipment" section .
5. Click on "Reason for change" and select "Other", as the reason
6. Next you will need to enter the ESN/MEID number and hit submit.
7. After you have done this, wait 5-10 minutes and dial *228 (option #1) to program your phone.
8. Once you hear the "Your phone has been programed successfully" message, you can hit OK, or the end key.
9. You can make a test call by hitting #832, to confirm that your phone is working properly.

This will Help and do rate me