Question about Creative Labs Zen Touch MP3 Player

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Zen m dropped 2 feet on tile floor

Now when you turn it on a weird black/green screen appears and nothing else? Any ideas on what needs repairing? and approx. price or worth it?? Thanks Dennis

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Re: zen m dropped 2 feet on tile floor

"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

Posted on Jan 21, 2008

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On the left side of the zen is a small hole, in that hole is the reset button, find something thin to poke in it, paperclips work nicely.

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3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
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Q. How to reset Zen v +

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4 Answers

Screen is white but music still plays

I have the same problem .. But i found a trick ...When you have a blank screen.
1 you must listen music else press play until you listen it
2. flip the switch on the side to lock position
3. press on buttom the next tune 1-2 seconds
4. you will have a black screen ( you listen the music again)
5. flip the switch on the side to normal position.
6 the screen appear ok now..

7. else repeat ( most time once is ok but sometimes 2 or 3 times)


Jan 31, 2008 | Creative Labs Zen Digital Media Player

1 Answer



I guess there is only one solution for it: is to take it to a suplier and try to record what it has in memory to another unit (CD, DVD or HDD). Maybe cheaper concerning to a screen change. Anyway, ask them how much is both cases (screen change or data saving), because your actual screen is given as finished with that fall.

Jan 19, 2008 | Creative Labs ZEN Vision W Digital Media...

1 Answer

ZEN V Plus frozen on creative screen

you might need to format the player by holding the play button as you press reset, this will bring up the options to reset of format the plkayer update firmware etc etc.

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