Question about HP PSC 2175 All-In-One InkJet Printer

2 Answers

Get an error message when printing from computer

When starting a printing job to this printer, printer turns on a message on the display asking to clear the paper jam and then press enter. Knowing there is no printing jam, I press enter. The printing job then runs normally and completes with no error. Copy functions on the printer are working O.K. both color and black and white

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  • bradstre Jan 25, 2008

    1)Doublechecked weight settings, they are O.K.
    2)O.K. Blew it out, front and back. Observing the paper flow, the sheet is through the print station by about 2 inches. That in my mid eliminates a sensor switch
    3)Firm ware update tests the printer and says it is not necessary to install
    4)Ran the HP printer diagnostic and it says the connection to the computer is O.K., driver is O.K.

    Any more ideas

  • Anonymous Mar 18, 2014

    after 3 or 4 copies printer displays Device error Press [OK]

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Couple things to check..

1. make sure you have the settings on the printer set to use the right paper weight.

2. canned air.. blow the crap out of the inside of this thing.. there is a sensor somewhere that detects paper going through the paper path.. IF its got dust or oil or something on it causing it to get stuck then this would cause a constant paper jam error. being that it copys just fine then this is probably unlikely but something to check.

3. firmware update. Here is the link to the firmware update on HP's website. This might be a known issue that is fix with the firmware.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=90809&lang=en

let me know if any of this works. or if you get any different results.

Hope this helps, good luck

Posted on Jan 23, 2008

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Did u open the printer and check for paper inside?

Posted on Jan 23, 2008

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1 Answer

49.c02 Error To continue turn off then on HP4700 LaserJet Color Printer


49.XXXX

PRINTER ERROR

To continue

turn off then on

A critical firmware error has occurred that

caused the processor on the formatter to

abort operation. This type of error can be

caused by invalid print commands, corrupt

data, or invalid operations. In some cases,

electrical noise in the cable can corrupt

data during transmission to the printer.

Other causes include poor-quality parallel

cables, poor-connections, or home-grown

programs. On rare occasions, the formatter

is at fault, which is usually indicated by a 79

Service Error.

1. Turn the printer off then on.

2. Press Stop to clear the print job from

the printer memory.

3. Turn the printer off then on.

4. Try printing a job from a different

software program. If the job prints, go

back to the first program and try

printing a different file. If the message

displays only with a certain software

program or print job, contact the

software vendor for assistance.

5. If the message persists with different

software programs and print jobs,

disconnect all of the cables to the

printer that connect it to the network or

computer.

6. Turn the printer off.

7. Remove all memory DIMMs or thirdparty

DIMMs from the printer. (Do not

remove the firmware DIMM.)

8. Remove all EIO devices from the

printer.

9. Turn the printer on.

10. If the error no longer exists, install

each DIMM and EIO device one at a

time, making sure to turn the printer

off and on again as you install each

device.

11. Replace a DIMM or EIO device if you

determine that it causes the error.

Aug 08, 2011 | HP LaserJet 4700 Printer

1 Answer

" 49.FF04 Error Turn off


Critical firmware error. Can be caused by invalid print commands, corrupt data, invalid operations or even electrical noise in the cable.

Turn off the printer, then turn it on.
Press Stop to clear the print job from memory.
Turn off and back on.
Print a document from a different software program.
If that document prints, go back to the first program that failed and print a different file.
If the error comes back, that file is corrupt.
If the message persists with different programs and print jobs have the formatter replaced.

Apr 16, 2011 | HP LaserJet P4014n Printer

1 Answer

Error message 49 on my HP CP 2025 (printer shuts itself off and truns itself back on to see error message 49)


Firmware error:
1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. You can try reprinting the job to see if it was a temporary error. 3. If error persists, try printing a job from a different software application. If the alternate job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or certainprint job, try upgrading the printer driver and / or firmware.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. Turn the printer off and delete the print queue. Then reboot printer AND computer, reconnect cables, and try printing again. 6. Remove all EIO devices from the printer (JetDirect cards, hard drives, etc.). If 49 error goes away, turn printer off, re-install EIO devices one at a time, and reboot printer each time to determine which EIO device is failing. 7. If printing still fails with all EIO devices removed, remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM-- printer won't function without this installed.) Turn the printer on with DIMMS missing. If the error no longer exists, install each DIMM one at a time, turn printer on, test printer. Replace a DIMM if you determine that it causes the error. 8. Remember to reconnect all cables that connect the printer to the network or computer. 9. If the error persists, replace the firmware DIMM. 10. If error persists, replace the formatter.

Nov 22, 2010 | HP Hewlett Packard LaserJet 3000dn Printer

1 Answer

Error code 0051930 49.bb28 Printer prints old jobs even when it says no jobs stored. I have turn off the printer, unpluged the printer and it is slow or much later or not at all print the job requsted.


A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations.
In some cases, electrical noise in the cable can corrupt data during transmission to the printer.
Other causes include poor-quality parallel cables, poor-connections, or home-grown programs.
On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

1. Turn the printer off then on.

2. Press Stop to clear the print job from the printer memory.

3. Turn the printer off then on.

4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain software program or print job, contact the software vendor for assistance.

5. If the message persists with different software programs and print jobs, disconnect all of the cables to the printer that connect it to the network or computer.

6. Turn the printer off.

7. Remove all memory DIMMs or third party DIMMs from the printer. (Do not remove the firmware DIMM.)

8. Remove all EIO (JetDirect Cards) devices from the printer.

*Remember to protect from ESD

9. Turn the printer on.

10. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and on again as you install each device.


Apr 26, 2010 | HP LaserJet 4700 Printer

1 Answer

My HP4700 Printer is displaying a 49.5001 Error message


Control Panel Message:
49.XX.XX
PRINTER ERROR
To continue
turn off then on

Description:
A critical firmware error has occurred that
caused the processor on the formatter to
abort operation. This type of error can be
caused by invalid print commands, corrupt
data, or invalid operations. In some cases,
electrical noise in the cable can corrupt
data during transmission to the printer.
Other causes include poor-quality parallel
cables, poor-connections, or home-grown
programs. On rare occasions, the formatter
is at fault, which is usually indicated by a 79 Service Error.

Recommended Action:
1. Turn the printer off then on.
2. Press Stop to clear the print job from
the printer memory.
3. Turn the printer off then on.
4. Try printing a job from a different
software program. If the job prints, go
back to the first program and try
printing a different file. If the message
displays only with a certain software
program or print job, contact the
software vendor for assistance.
5. If the message persists with different
software programs and print jobs,
disconnect all of the cables to the
printer that connect it to the network or
computer.
6. Turn the printer off.
7. Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM.)
8. Remove all EIO devices from the
printer.
9. Turn the printer on.
10. If the error no longer exists, install
each DIMM and EIO device one at a
time, making sure to turn the printer
off and on again as you install each
device.
11. Replace a DIMM or EIO device if you
determine that it causes the error.
12. Remember to reconnect all of the
cables that connect the printer to the
network or computer.
13. If the error persists, upgrade the
firmware compact flash card. See
Installing a flash memory card
on page 113.
14. Replace the formatter and calibrate
the printer. See Full Calibrate Now
on page 521.

Dec 16, 2009 | HP LaserJet 4700 Printer

1 Answer

Error 49.4C2D


1. Press CANCEL JOB to clear the
print job from the printer memory.
2. Turn the printer off, and then
turn the printer on.
3. Try printing a job from a
different software application. If
the job prints, go back to the first
application and try printing a
different file. (If the message only
appears with a certain software
application or print job, contact
the software vendor for
assistance.)
4. If the message persists with
different software applications
and print jobs, disconnect all
cables to the printer that connect
it to the network or printer.
5. Turn the printer off.
6. Remove all memory DIMMs or
third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in the lowest
DIMM slot.)
7. Remove all EIO devices from
the printer.
8. Turn the printer on.
9. If the error no longer exists,
install each DIMM and EIO
device one at a time, making sure
to turn the printer off and back on
as you install each device.
10. Replace a DIMM or EIO
device if you determine that it
causes the error.
11. Remember to reconnect all
cables that connect the printer to
the network or computer.
12. If the error persists, replace
the firmware DIMM.
13. Replace the formatter.

Nov 09, 2009 | HP LaserJet 4100dtn Printer

2 Answers

Error 49 4CO2 Service Error on a HP Laser Jet Printer 5500 DTN


This is related to the JetDirect Card and the specific print job attempting to print. If JetDirect is 615 or lower slide out JetDirect card and power cycle printer once it comes up o.k power down and
slide JetDirect card back in once the printer is back up look on the display for processing job which may take 5 minutes but it is the offending job trying to print again as it is still in the print que. If you are quick enough you can hit cancel on the display panel to cancel the corrupt printjob and if you are successful then the other print jobs stacked behind it should start printing away with no problem. Hp blames the 49 error on a plethora of problems though mine are usually related to documents using different versions of Adobe and also PowerPoint printjobs that are excessively large as the print spooler cannot handle them but it is always a corrupt print job and once that is cleared no problem. Occasionaly replacing the JetDirect card is required to solve the issue. With the 620 Jetdirect card no need to remove it just unplug the network cable same procedure as above.

Oct 22, 2009 | HP LaserJet 5500dtn Color Printer

2 Answers

49.00F service error


From the service manual:

A critical firmware error has occurred that caused the processor on the formatter to abort the operation.
This type of error can be caused by invalid print commands, corrupt data, or invalid operations.
In some instances, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or specific software programs.
Sometimes, the formatter itself is at fault, which is usually indicated by a 79 Service Error.

Recommended action:

1 Press CANCEL JOB to clear the print job from the printer memory.
2 Turn the printer off and then on.
3 Go to www.hp.com/go/lj4300_software, Select Download Drivers and Software. Check for the latest firmware image version at the bottom of the page. If this firmware image is newer than the one installed on the printer and the printer can receive a firmware update, download the newer firmware
upgrade. Not all HP LaserJet 4200/4300 printers can receive firmware upgrades.
4 Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance.
5 If the message persists when using different software programs and attempting specific print jobs,
disconnect all cables that connect the printer to the network or a computer.
6 Turn the printer off.
7 Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
8 Remove all of the EIO devices from the printer.

After performing the actions above, procede with the following:
1 Turn the printer on.
2 If the error message disappears, reinstall each DIMM and EIO device individually, making sure to turn the printer power off and then on again as you install each device.
3 Replace the DIMM or EIO device that caused the error message.
4 Remember to reconnect all of the cables that connect the printer to the network or computer.
5 If this error message persists, replace the firmware DIMM.
6 Replace the formatter assembly.

Jun 16, 2009 | HP LaserJet 4300dtn Printer

1 Answer

My HP color laser jet 4700n printer is giving me error 49


This is what HP says about error 49:

Control Panel Message:
49.XX.XX
PRINTER ERROR
To continue
turn off then on

Description:
A critical firmware error has occurred that
caused the processor on the formatter to
abort operation. This type of error can be
caused by invalid print commands, corrupt
data, or invalid operations. In some cases,
electrical noise in the cable can corrupt
data during transmission to the printer.
Other causes include poor-quality parallel
cables, poor-connections, or home-grown
programs. On rare occasions, the formatter
is at fault, which is usually indicated by a 79 Service Error.

Recommended Action:
1. Turn the printer off then on.
2. Press Stop to clear the print job from
the printer memory.
3. Turn the printer off then on.
4. Try printing a job from a different
software program. If the job prints, go
back to the first program and try
printing a different file. If the message
displays only with a certain software
program or print job, contact the
software vendor for assistance.
5. If the message persists with different
software programs and print jobs,
disconnect all of the cables to the
printer that connect it to the network or
computer.
6. Turn the printer off.
7. Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM.)
8. Remove all EIO devices from the
printer.
9. Turn the printer on.
10. If the error no longer exists, install
each DIMM and EIO device one at a
time, making sure to turn the printer
off and on again as you install each
device.
11. Replace a DIMM or EIO device if you
determine that it causes the error.
12. Remember to reconnect all of the
cables that connect the printer to the
network or computer.
13. If the error persists, upgrade the
firmware compact flash card.
14. Replace the formatter and calibrate
the printer.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Dec 11, 2008 | HP LaserJet 4700 Printer

1 Answer

Printing status frozen and won't delete or print


Have you tried unpluging your printer from the computer as well as unpluging the printer from the electrical? If that doesn't work you should start from scratch... that is remove the printer from the computer memory, delete it, turn off the computer, turn on the computer and go through the installation process as if you just purchased the printer. Barring any mechanical problems as in jams or the such, the printer should return to operational status.

Oct 07, 2008 | HP DeskJet 5150 InkJet Printer

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