Question about Lexmark JetPrinter Z22 Color InkJet

1 Answer

Both power & feed lights flash

Have reinstalled software, cleaned inside of carrier (manually), print test page wont work, self test won't work, ink levels are full. What else can I do? (printer was working fine a day ago.

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  • miketheskibm Feb 12, 2008

    i have the same problem. my printer was out of ink for a couple of weeks, and when i put in new ink cartridges, it wouldn't work. both the power and feed lights are flashing, and nothing i can think of doing fixes the problem.

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  • 323 Answers

Information gathered: Basically the printer carrier has stalled.
Lexmark documentation states that you should turn off your printer and wait a few seconds and turn the printer back on.
Restarting the spooler will sometimes do the trick as well.
Go to start, run
type: <cmd> without <>
Command prompt will open up.
Type: net stop spooler
The spooler will say it stopped successfully.
Type net start spooler
The spooler will say it started successfully.
Hope this helps!

Posted on Jun 11, 2008

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The Hp deskjet 932c went to the far left position and the light is flashing. That is supposed to mean its out of color ink but its not. I uninstalled the software and reinstalled. It will start to print a...


Follow each of these steps until the problem is resolved:

  • Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times.

  • Check the nozzle self-test pattern in the self-test print out. If one or more of the solid rectangular areas are missing, an electrical contact problem may be present

  • Remove and then reinsert the print cartridge(s) into the printer.

  • Print the document.


  • Try printing again. If the problem continues, replace the print cartridges.

Aug 04, 2010 | HP DeskJet 932c InkJet Printer

1 Answer

Lexmark x1270 wont print color even though the cartridge is full.


A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below:

1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page.

The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

1. Please open the "Solution center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

Next, try this printer self-test by following the steps given below:
1. Power the printer off.
2. Press and hold the "Paper Feed" button.
3. While still holding the "Paper Feed" button, press and release the "Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button. It should print a test page at this point.
5. Power the printer off, as this test is continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know.

Oct 19, 2009 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

Paper keeps getting stuck


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Make sure the printer is off.
2. Press and hold the "Color Copy" button.
3. While holding the "Color Copy" button, press and release the "Power" button to turn the power on.
4. Wait for the "Power" light to flash off and on.
5. Release "Color Copy" button.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 13, 2009 | Lexmark X2580 Wireless All-in-One InkJet...

1 Answer

Paper not loading


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Turn the power to the printer off by pressing the “Power” button once.
2. Press and hold the “Start” button and the “Power” button.
3. Once the screen will display “Mfg Menu Enabled” release both buttons.
4. Press the “Mode” button 3 times. All of the indicator lights will go out and the screen will display “LCD Button Test.”
5. Press the “Up” arrow button two times. The screen will display “Single Test Page”.
6. Press the “Start” button once.
7. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridge installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without the cartridge installed, run the self-test again with only a color cartridge installed. If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 10, 2009 | Office Equipment & Supplies

1 Answer

I just purchased a new lexmark x3550 all in one printer and i began the installation,and when the allignment portion of the installation came the paper keep jamming tried again and the same thing happened....


Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).

Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print the self test page.

Please follow the steps given below to perform the self-test:

1. Press the “Settings” button once. The screen with read “Settings: Maintenance”.
2. Press the check button once. The screen with read “Maintenance: Ink Levels”.
3. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
4. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 10, 2009 | Office Equipment & Supplies

1 Answer

My x1240 scans but does not copy or print. What do you suggest?


You will need to do the following diagnostic tests to determine the exact cause of the error:

· Remove the ink cartridges

· Perform the self test (test B below)

· Test the ink cartridges

A. To remove the ink cartridges:
Switch the printer on by pressing the green button.
Open the front cover of the printer. The cartridge carrier should move to the center of the opening.
Remove both cartridges.
If the carrier does not move to the center of the opening, you will need to remove the cartridges by hand.
Turn the printer off and remove the power supply cable (the small circular one) from the back of the printer.
Open the front cover of the printer.
Inside the printer, locate the silver metal carrier bar on which the print carriage slides.
Locate the black rubber carrier belt above the carrier bar. This belt has tracks on its inner portion.
Grab the top portion of the belt and move it toward the right. As you move this, the ink cartridge carrier will move to the left. Continue to move the belt until the carrier is in the center of the opening.
Now pull both cartridges out.


B. To perform the self-test:
Disconnect both the power cable and the USB or parallel cable.
After one minute has passed, plug the power supply cable (the small black circular one) back in. (This step is necessary to reset the printer.)
Turn the printer off by pressing the green power button.
Hold down the grey paper feed button.
Turn the printer on by pressing the green button.
After the printer begins to feed paper, release the grey button.
Once the paper exits the printer, press the green button to turn the printer off.

If the power light blinks twelve times while no cartridges are installed, there is a problem with the printer. Please contact our Technical Support Centre for your service options. If this is a new purchase, you can also exchange the printer at the point of purchase. If the paper went through the printer as if printing was occurring, you will need to do some more testing. Continue as instructed below.


C. To test the ink cartridges:
Open the front cover and insert only the black ink cartridge. Make sure that you push it back until it snaps into place.
Close the front cover. If the light flashes twelve times, there may be a defect in the black cartridge. If not, proceed to the next step.
Turn the printer off using the green power button.
Hold down the grey paper-feed button.
Turn the printer on using the green button.
After the printer begins to feed paper, release the grey button.
Once the paper exits the printer, press the green button to turn the printer off.
If the light flashes twelve times, there may be a defect in the black cartridge. If a page came through with a black line, your black cartridge is working properly.
Now you need to take the black cartridge out and perform the same steps with the color cartridge. If the light flashes twelve times, there may be a defect in the color cartridge. If a page came through with colored lines, your color cartridge is working properly.

If one of the cartridges is causing the problem, you will need to replace that cartridge. If it is a new cartridge, please exchange it at the point of purchase, or contact our Technical Support Centre.

IF u have problems u can use this link:
http://support.lexmark.com/cgi-perl/knowledgebase.cgi

Mar 15, 2008 | Lexmark X1240 All-In-One InkJet Printer

5 Answers

Lexmark x 1240


I had the same problem... printing blank pages. After uninstalling, reinstalling, etc. I realized that Lexmark now places to pieces of blue tape on ink... be sure that if you see anything blue you take it off.

I pulled off the first one and thought the 2nd piece was a part of the cartridge. After pulling off the 2nd, everything is working fine again :)

Mar 12, 2008 | Lexmark X1240 All-In-One InkJet Printer

2 Answers

Printer problem with 6210 all in one.


Try to print a self test page from the printer itself, do these:
  1. Press and hold the Cancel and the Color buttons at the same time.
  2. Release both buttons.
  3. The Self Test Report will be printed.
and check if it is the same output, if yes then follow the steps below:
  1. Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
  2. Verify that there is plain white paper in the Input tray.
  3. Press Setup .
  4. Press c00712200.gif or c00712201.gif to select Tools and then press OK .
  5. Press c00712200.gif or c00712201.gif to select Clean Print Cartridge and then press OK . The unit prints a test page.
  6. Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
  1. If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
  2. If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
  3. Open HP Solution Center .
  4. Click Settings .
  5. Click Print Settings .
  6. Click Printer Toolbox .
  7. Click the Estimated Ink Levels tab
  • Replace any ink cartridge that is low on ink.
  • If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
    1. Open the front of the unit to access the ink cartridges.
    2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
    3. Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them.
  • With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
  • Allow the cartridges to dry before reinserting them.
  • Close the unit, and plug the power cord back in.
  • Print a self-test page to check the results. Follow the steps below to print a self-test page.
    1. Press Setup .
    2. Press c00712200.gif or c00712201.gif until Print Report displays and then press OK .
    3. Press c00712200.gif or c00712201.gif until Self-Test Report displays and then press OK . The self-test report prints.
    If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
    IF THE SELF TEST REPORT IS CLEAN, THEN TRY TO PRINT FROM ANOTHER SOFTWARE LIKE PAINT, NOTEPAD AND IF THE OUTPUT IS OK THEN THE PROBLEM IS ON THE SOFTWARE THAT YOU ARE USING

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    1 Answer

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    Aug 24, 2007 | Canon BJC 4300 InkJet Printer

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