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Thought laptop had virus spoke to acer wiped laptop under acer advice now will not work at all use laptop for study only 18 months old thanks stephanie brookes

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  • tarduke May 11, 2010

    What is the problem? What do you mean by "wiped"? Did they tell you to format the drive? Is it an acer Extensa? I need to have these basic facts before I can help you.

  • IQUIT May 11, 2010

    It sounds like you reinstalled Windows with Acer. For us to help, we need details of the problem.


    Model system?
    What version of Windows (XP, Vista?)
    Does the system boot to Windows at all?
    Please give us as much detail as possible and we'll give you as much assistance as we can.

  • Scott May 11, 2010

    Did they tell you to wipe it using the Acer restore disks? Does it go in to Windows? Are there any error messages? More details would be an enormous help. Thanks, Scott :)

  • Mihajlo Jerkovic May 11, 2010

    when u say will not work at all can u describe of what is going on? also do u have extended warranty on it since that would be easiest to do.

  • zero_1117
    zero_1117 May 11, 2010

    Do you have the Operative System and Driver's CD?

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  • Master
  • 591 Answers

Have you reloaded your laptop's operating system, as well as all drivers for other parts of your computer, like Wireless and CD/DVD driver? Did the computer actually have a virus? Viruses best removed with antivirus software before wiping the entire Hard Drive. Let me know if this is not helpful ... jaye.ellen@gmail.com

Posted on Dec 18, 2009

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