How do you take it apart to ship

SOURCE: take apart

I had the same problem. All I needed to do was disassemble the ball the shock the motor with a 9 volts battery. I also took it apart, but I don't think that was necessary. Anyway, to open the ball there are two plastic pins on the sides: from the outside you can feel the holes on opposite sides of each half. Holding the bottom part, pry the top part of the ball with a large flat head screwdriver in correspondence with the holes. Once the ball is open, you can pinch the plastic pins to release the bottom part as well. At this point you can try to connect a 9v battery to the exposed motor and see if it turns. If that doesn't work, you may need to open the white box with the mechanisms and see if something is stuck. Be careful in there, since there are quite a few small parts involved.
Good luck.