Question about Zoom X6 Adsl Modem/router Rohs (5590-00-00BF)

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I have the Zoom X6 (5590) DSL Modem, trouble using software

I have the Zoom X6 (5590) DSL Modem, when the power led is red instead of green, I can not use the software to look at modem to see the problem. The instruction I have say to use Internet Explorer and use address http:\10.0.0.2 to get to the manager. This doesn't work until power light is green. What can I do to trouble shoot modem when power light is red?

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  • Bigyomani Dec 16, 2009

    Thanks chocoberry, I've tried those solution, with no success, before I posted my problem. Now, after letting my modem powered down over night, it came back on with the led green, but had lost the configuration. I reinstalled the correct configuration and it's working fine...for now. Now the question is, how do I check the modem when the led turns red again?

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You may check the following:

1. Make sure to plug the power cube into a power strip or wall outlet and then plug the power cube's other end into the modem's power (PWR) jack.

2. You should only use the power cube with the Zoom X6. Other power cubes may damage your hardware.

3. Try another wall outlet.

4. Reset the modem. Use a paper clip and insert it into the RESET pinhole in the modem's back panel and press it 3 times. Then turn off the modem for a minute and turn it back on. Check if the power light will turn solid green.

5. Possible defective modem.

Hope this helps! Good luck!

Posted on Dec 16, 2009

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