Question about Acer (KV.16X04.007) DVD Drive

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I have a hp pavillion laptop with the philips dvd-ram sdvd8821

I have a hp pavillion laptop with the philips dvd drive in it, device manager detects the dvd reader and says it is running with no problems. i can hear the drive read the cd when inserted, tho when trying to access the drive through my computer the window hangs at the hourglass for a min or so, then says please insert a cd.

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Just try to reinstall the DVD driver software through the Add Hardware wizard at the control panel. From the Start menu, left click the Control Panel, and the Add Hardware. Right to left click to open. Just follow the instructions and let your PC do the rest. If you have an internet, connect your PC without opening any window. Your PC will autoconnect and search the internet for the proper software driver. Wait for
a few minutes, until it is installed. Hope this Help.


Posted on Dec 12, 2009

  • Walt May 23, 2014

    Likely a bad DVD drive. Have you tried playing a music cd or reading a non-dvd disc? Might try cleaning the laser.

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