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Not cooling anything. Freezer has defrosted and

Not cooling anything. Freezer has defrosted and fridge warming up. It has power, I've tried turning the temp to "cooler". There is power to the refridgerator, and when I pulled it out from the wall to check, there is a fan running. It sounds like it's running, it's just not getting cold.

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  • creativink Dec 12, 2009

    The compressor isn't hot and it's not clicking. I checked the vent where the cold air comes in from the freezer, and it's still flowing in. There's also cold air being pushed into the freezer--it's just not cold enough because the whole thing defrosted. I did clean off the condensor coils (floor)--they were pretty filthy, and turned the whole thing off and back on.

  • creativink Dec 12, 2009

    Compressor isn't hot; it's not clicking on/off (I can hear it continually running and its pushing cold air in the freezer). I also did the dollar bill in the door thing and the gaskets seem fine.

  • creativink Dec 12, 2009

    Compressor isn't hot; it's not clicking on/off (I can hear it continually running and its pushing cold air in the freezer). I also did the dollar bill in the door thing and the gaskets seem fine.

  • creativink Dec 12, 2009

    The relay was burned up--problem solved. Thank you!

  • Mark Egan May 11, 2010

    Feel of the compressor to see if it's hot. Listen to if it clicks every 30-45 seconds. If it clicks, then chances are the compressor has failed. If it doesn't, then it could have a defrost problem, or door gasket problem. Reply back what you find and I will try to help more.

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Put your hand on the compressor / is it hot or not ? do your hear any clicking or humming /like on an off . you could have a bad relay that starts compressor . very common . and easy to replace .. so if its clicking or not very hot its probably compressor relay ..mm

Posted on Dec 12, 2009

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Make certain you are feeling of the compressor, and not the condenser fan motor. The compressor is a round dome looking black thing with 3 pipes attached, one of them being a stub. I say this because you are saying the compressor is "pushing cold air into the refrigerator.". You generally cannot hear that operation, and the compressor doesn't push cold air into the refrigerator.

Check the back wall of the freezer. Do you see ice crystals on the back wall? Look in the louver holes of the back panel and look for a heavy ice buildup. If there is, then you probably have a defrost problem. If so, unplug the unit for 6-8 hours, and leave the doors open. Put some towels in the bottom of the freezer to catch any water that may leak as the ice melts.
Once thawed, plug the refrigerator back in and close the doors. It should cool again like a normal refrigerator. If it does, you have a defrost heater problem.
Let me know what you find, and we can help give you more instruction to repair.

Posted on Dec 12, 2009

  • Mark Egan Dec 13, 2009

    Well done! Be sure to rate me!

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I have a Jenn Air JCD2289AEW side by side refrigerator. The freezer has not been cooling properly for a few days. Now the refrigerator seems to be maybe less cool than it should be. I still get cold air...


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Not freezing


Either the defrost circuit has failed or the refrigerant is low - my money is on the defrost circuit.

Most defrost circuits have three main parts:

1) defrost electric heating coil
2) defrost terminator
3) defrost timer.

The heating coil and terminator are in the freezer compartment - behind a protective panel. The heater is usually piggy-backed on the freezer coil and the terminator is in contact with the freezer coil to detect its temperature. The defrost timer is a simple assembly of a clock motor with switch contacts that can be located anywhere the manufacturer desires. The timer turns on or enables the defrost circuit every 8 or so hours for up to 30 minutes give or take.

When the timer has enabled the defrost cycle, the cooling mode ceases; the compressor shuts off and power is sent through the terminator to the heater. The heater warms and melts any ice build up on the freezer coil. The water drips to a pan and flows down the tube to a pan under the fridge - where it is evaporated off. The heater warms the freezer coil until either a) the timer returns to cooling mode or b) the terminator senses a preset rising temperature on the freezer coil. Once either condition is present, power is interupted and heating stops. The compressor is energized through the adjustable thermostat in your fridge. Since it is warm, the compressor turns on and cooling begins.

If any of the components listed above (1,2 or 3) have failed, the defrost cycle never warms the freezer coil and the ice never melts to clear the freezer coil as intended. Air can not be circulated through the freezer coil since it is choked with ice, so even though the compressor runs, the fridge and freezer spaces never get colder. The adjustable thermostat never sees the temperature you've set so the compressor never shuts off.

Water dripping in the fridge is melting ice from the freezer space - as the freezer is not getting colder - only the protected space around the freezer coil is.

To fix this, you'll have to get the service manual or schematics for the fridge to determine where the parts are located and do some troubleshooting with a multimeter after disassembling the freezer compartment and wherever else to access the timer if needed. This is not a good first appliance repair job for a DIYer due to the danger of refrigerant and testing live electrical parts in closed in spaces.

I hope this helps.

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Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.
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  2. bad defrost heater (in freezer)
  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items.

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