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We havspyware security tool taking over our desktop. are unable to get rid of it as it is blocking everthing

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Apparently the "spyware security" is in actuality spyware/malware itself. (Common problem)

Have you tried booting into safe mode? Press F8 when the computer begins to boot up and select Safe Mode with networking.

Once in Safe mode, see if you can run your anti/virus software. I am assuming you DO have some. If you do not, you need to try to get online to get some free scans or free software to detect and remove the threats.

Some free ones:

http://www.safer-networking.org/en/index.html

http://www.lavasoft.com/single/trialpay.php

http://us.trendmicro.com/us/housecall/

http://www.avast.com/

http://free.avg.com/us-en/download-avg-anti-virus-free-edition

http://www.malwarebytes.org/

You may have to download the file onto a flash drive from another computer using the Save option and then install on your computer if you can't get online to download. many of these prgrams will prevent you from them.

Good luck. Comment back.

Thanks for using Fixya.
Good luck.

Posted on Dec 12, 2009

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