Avaya ip phone 4610, user A using hand free to call user B using hand set, upon conversation user B hear coping word from user A please advice and how can i get the info in the document state the ip phone hand free is half duplex

Sort of. You can set the .txtx file for the items that are currently in it. BUT, once the phone gets the file, all you need to do is put the extension number in, thne the personal info is grabbed from the callsrv IP, and the user information is automatically inserted,

Are both the gateway and the phone on the same group?

can you do a status station and give me a look at the screen shot

what do you need? User guide?

If you need a system programming guide, we need to know what model system this is installed on.

hi,
u've to reset ur phone.
go to this link PDF's 81 & 82 pages && follow the guidelines.
http://support.avaya.com/elmodocs2/4610/233784_2_2.pdf

Are there other phones that are pulling that .txt file? Does this work correctly on those phones?

download the user guide here

http://support.avaya.com/elmodocs2/4610/233784_4.pdf

Did you figure it out?

CS60 from Plantronics. A bit expensive but perfect

The software vpn probably will not work.
Is the vpn tunnel up? Can you ping the IPO? what subnet is the pc?