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Problem for GE 28111EE2 1.9 GHz Twin Cordless Phone

GE Model 27911 DECT 6.0 Additional Cordless Handset not working

By slott10 on Jan 20, 2008

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I have a wall mounted GE 27909 DECT 6.0 Cordless Phone that works fine. I purchased a remote handset (27911) that needs to be registered to the base unit (27909). Per the instructions, I plugged in the battery to the handset and plugged in the AC adaptor to an outlet and let it charge for over the 14 hour minimum required. The light on the charging cradle shows a charge is being generated. The problem is there is no display on the handset indicating "Not Registered" as the instructions indicate. I have disconnected and reconnected the handset with the same results, no display no matter what buttons I press (even next to the base station #27909). Any help would be greatly appreciated. slott10@wowway.com

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Same Problem

Apr 25, 2009

- I have a wall mounted GE 27909 DECT 6.0 Cordless Phone that works fine. I purchased a remote handset (27911) that needs to be registered to the base unit (27909). Per the instructions, I plugged in the battery to the handset and plugged in the AC adaptor to an outlet and let it charge for over the 14 hour minimum required. The light on the charging cradle shows a charge is being generated. The problem is there is no display on the handset indicating "Not Registered" as the instructions indicate. I have disconnected and reconnected the handset with the same results, no display no matter what buttons I press (even next to the base station #27909). Any help would be greatly appreciated.
EXACTLY word for word my problem. How do I even get the back off to take the battery out?? One phone and the base phone registered fine...the other 2 won't register for the life of me....any help would be greatly appreciated. Zocon3@verizon.net- zocon3

Apr 14, 2009

- I bought the base and two handsets. The base and one handset set up according to directions with no problems. Both handsets were set up the same way. I can't register the second one. - Guest

Apr 01, 2009

- Purchased the GE Model 27909 wall mounted base and 2 additional handsets ( 27911). The base works fine, but cannot "register" the additional handsets. Followed the directions and tried several times, but no luck.
I tried to take the back of the handset off to check the battery, but cannot get it off. How do I get it off without damaging it?
Would appreciate any help.

- Guest

Mar 14, 2009

- My additional handset wont register either. Argh! I guess I should be relived that I'm not alone ...- Guest

Mar 05, 2009

- say do not disturb on LCD display but when someoen calls , no ring tone, gone thru the menu to set ring tone and volume but same thing continuously happens, plz help!! - mnugara76

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Best Solution

posted on Apr 03, 2008

tjba

Rank: Apprentice
Rating: 94%, 6 votes

How do I get the blue light and new voice mail cleared from this phone?

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Solution #2

posted on Feb 06, 2008

suzothebeach

Rank: Apprentice
Rating: 85%, 11 votes

it says not registered when you try to use it... otherwise it just say Station. Register it.

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1 person thought this was helpful

Solution #3

posted on Dec 12, 2008

j_bartfay

Rank: Apprentice
Rating: 85%, 2 votes

if your ge model 27911 handset does not register with base 27909, be sure that the 27911 charger is plugged into an electrical outlet on a different circuit than the base unit. as soon AS I DID THAT, 27911 IMMEDIATELY REGISTERED WITH THE BASE. JVB CALIF.

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Solution #4

posted on Nov 21, 2008

kaybretoner

Rank: Apprentice
Rating: 83%, 2 votes

I just bought a base with cordless and 3 additional handsets - charged the batteries, registered all the handsets and the only thing that has a dial tone is the speakerphone on the base. The cordless handset sitting on the base displays "searching.............out of range". Called the manufacturer....was told I could send the phones to them to have it looked into....I am setting up a home office and I need phones, not BS! ssheeshhh........was then told that the phones must have a defect. So much for customer service...obviously sent out for sale with known problems. Shoddy workmanship AND non existent customer service. Sending them back to Office Depot....going to stick with 5.8 because I do not know if this is a common problem with dect 6.0 or just GE models.

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Solution #5

posted on Jul 25, 2009

katymurr

Rank: Apprentice
Rating: 100%, 1 votes

I had the same problem with purchase of a remote handset (27911) for 27909 phone. I tried suggestions seen on line in this order:
1. set up handset 2. unplug nearby microwave 3. unplug charger to be sure it was not on same circuit as base 4. move handset very close 5. unplug wireless router
None of the above worked after numerous attempts.
When I took battery out and then replaced it in charger after a minute, there was immediate success.
Removing the back from the handset involves pushing in the button at the bottom surface and while keeping the button pressed push the back in the opposite direction from the button. It is easier to do this by holding the unit so the button is up.

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Solution #6

posted on Feb 19, 2009

dnismuth

Rank: Apprentice
Rating: 100%, 7 votes

I had the same problem. What worked for me, after several unsuccessful registration attempts, was to disconnect the phone handset battery for about 1 min and then reconnect the battery. Run the handset registration procedure again. It registered for me on the first attempt after the battery reinstall. Good luck.

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7 people thought this was helpful

Solution #7

posted on Jul 20, 2009

gonzil

Rank: Apprentice
Rating: 0%, 0 votes

To register a handset to the base, apparently you must PLACE THE HANDSET WITHIN INCHES OF THE BASE (like resting on top). I experienced many failed attempts with the handset only about 18 inches away.
Did anybody think of putting this into the manual?????

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14 Other Users Have The Same Problem - Continued

Comment by barrnone, posted on Dec 29, 2008

I just purchased a 27911 handset and tried several different ways to get it registered to the base...nothing has worked. First I followed the manual directions (multiple times). Then I tried unplugging the base and tried again. Then I unplugged the base with the new handset in the cradle, still nothing.

Comment by Guest, posted on Dec 26, 2008

Went through all the "registration" steps but after pressing the "Page" button on the base the handset did not register!

Comment by j_bartfay, posted on Dec 12, 2008

27911 does not register with 27909 base. 27909 handset registered ok.

Comment by Guest, posted on Nov 19, 2008

I can't get mine to register either. Very frustrating!

Comment by Guest, posted on Nov 18, 2008

nbvnbvn

Comment by unionmama, posted on Nov 08, 2008

I purchased 4 additional handsets and none of them register. Not sure what is happening. Has anyone solved this yet?
Thanks
Cheryl

Comment by Linda13452, posted on May 02, 2008

I was able to register only one of the three additional cordless hansets. Why won't the other 2 register. It says the base takes up to 4 additions.

Comment by Guest, posted on Mar 10, 2008

Went through all the "registration" steps but after pressing the "Page" button on the base the handset did not register!

Comment by Guest, posted on Feb 23, 2008

IT IS TRYING TO SEARCH AND SAYS OUT OF RANGE

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