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Lens error on brand new G9

My brand new Canon Powershot G9 worked great for 1 day. Today however, I kept getting a "lens error" message. At first, just a few of these messages. Now however the camera keeps shutting down with lens is stuck open and I get a "lens error, restart camera" message. I never dropped hit this camera. Is this a defect of the G9 model or just my particular camera?

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  • orbtar Jun 17, 2008

    Bought a new G9 whilst on holiday in Portugal, it worked fine for 2 weeks and has now developed exactly the same problem as described above. Cannot find the receipt so hope that the credit card proof will suffice at my local UK Canon dealer.

  • Anonymous Aug 01, 2008

    G9lens stuck out with lens error on screen

  • Anonymous Aug 01, 2008

    Gp lens stuck out error

  • deanomags Aug 01, 2008

    lens error g9

  • theodebeo Jan 10, 2009

    Hi,



    I'm from The Netherlands, Gouda. I also have a canon G9 and have the same problem since yesterday. The lens wo'nt close and give the message lens error.





    I can not restart the camera.



    What to do now?



    Greetz.



    Theo

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I got the exactly same problem!!
i bought it on 16th/Feb, next day,17/Feb not more than 20 pictures i took, the issue comes (lens won't action while shift the zoom lever, but it's working ok while switch on and off the camera)
so i bing it to the shop with my angry, they just said to me that you must dropped the camera.

--but i sware i didn't !!!
now they took the camera to Canon base for the exam...

Posted on Feb 18, 2008

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Posted on Jan 02, 2017

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Definitely worth fixing, the G9 is an amazing camera and many will argue it is better than most of the other models that came out after. Since you have a Powershot, you can have it repaired through www.camerasandparts.com They just deal with the Canons and they are not expensive at all. It runs $89 for everything if you just get their lens error service package. They cover parts, labor, servicing of the whole camera, with shipping back included for $89. The best part, they do outstanding work on the Powershots. If you're going to have it serviced, I would go through them. Ultimately you'd need to decide if it's worth the $89 to have a good backup camera, if not I'll take it off your hands. In all honesty, the G9's are great cameras, don't think twice. Have it serviced and enjoy the camera again. That would be my advice.

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