Question about Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Lens error on brand new G9

My brand new Canon Powershot G9 worked great for 1 day. Today however, I kept getting a "lens error" message. At first, just a few of these messages. Now however the camera keeps shutting down with lens is stuck open and I get a "lens error, restart camera" message. I never dropped hit this camera. Is this a defect of the G9 model or just my particular camera?

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: lens error on brand new G9

I got the exactly same problem!!
i bought it on 16th/Feb, next day,17/Feb not more than 20 pictures i took, the issue comes (lens won't action while shift the zoom lever, but it's working ok while switch on and off the camera)
so i bing it to the shop with my angry, they just said to me that you must dropped the camera.

--but i sware i didn't !!!
now they took the camera to Canon base for the exam...

Posted on Feb 18, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I turned my Cannon G9 camera on and 'lens error. restart camera' is the message I see. The lens will not retract and the camera does not function at all except for the message and the opening...

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:

Aug 31, 2011 | Canon PowerShot G9 Digital Camera

1 Answer

Lens error change the battery pack

CANON PowerShot G9 Battery ? If there is lens error you'd better find the professionals to fix it . Or if you want to change a new one and don't mind too much about this camera, you can read this article about lens error and to see if anything help

Mar 09, 2011 | Canon PowerShot G9 Digital Camera

2 Answers

Lens error, restart camera? Nothing happens when camera is restarted.

The camera may have gotten some dirt or something in the lens. If you need help with it, try this site: They just deal with service for the Canon Powershot models and nothing else. They do outstanding work on these cameras, that's where a lot of people go for help with the Canons. If you look on their site under their service and repair, you'll see your G9 model. It's $89 for the parts and labor and the servicing for the camera with the return shipping included. They're pretty much unbeatable if you need help with a Canon. They do excellent work. Best of luck with the problem on yours.

Feb 14, 2011 | Canon PowerShot G9 Digital Camera

2 Answers

My G9 was dropped 4 feet onto cement. I already have a G12, but is it worth having the G9 checked? The lens will not retract & the message upon powering up is "Lens error. Restart camera."

Definitely worth fixing, the G9 is an amazing camera and many will argue it is better than most of the other models that came out after. Since you have a Powershot, you can have it repaired through They just deal with the Canons and they are not expensive at all. It runs $89 for everything if you just get their lens error service package. They cover parts, labor, servicing of the whole camera, with shipping back included for $89. The best part, they do outstanding work on the Powershots. If you're going to have it serviced, I would go through them. Ultimately you'd need to decide if it's worth the $89 to have a good backup camera, if not I'll take it off your hands. In all honesty, the G9's are great cameras, don't think twice. Have it serviced and enjoy the camera again. That would be my advice.

Dec 13, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

I have canon g9 .lens in oyt &lens error restart camera

The problem you have will require the camera being serviced. A reall good place to get help with the G9's is They only service Canon Powershots and they are really great for these. With them, you would pay $89 for the service package and that covers everything on the repair and the service on the camera included. They're really great if you need help with a Powershot. When you click on that link I gave you it will take you to their site. Look under their complete service packages and you'll see the lens error service there for the G9. I hope that helps with it.

Dec 01, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

My cannon g9 camera stopped working. the lens is stuck open and it won't turn on. Any suggestions?

Common no power problem on the G9, you just need to get it serviced. There's a great site that only services the Powershots, they're amazing when it comes to servicing these models. On the G9, they do a fix in the camera so the short never happens again which is great, plus they service up the rest of the camera. They don't charge much and they're amazing if you need help with a Powershot. Try them, their site is: Good luck, that's the best place if you need help with a Powershot problem.

Jun 15, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

How do you restart the Canon G9 camera?

There is not way to reset it if you get “lens error”. The lens stuck, you need to send it for repair.

Aug 03, 2009 | Canon PowerShot G9 Digital Camera

2 Answers

Spot on photos

Go with this place: They are about half of what Canon charges and they do awesome work on the Canon Powershots. All they specialize in are the Canons, they do really great work and they are so much less than Canon on the service.

Aug 03, 2009 | Canon PowerShot G9 Digital Camera

2 Answers

Canon G9 has E16 error message-won't turn on

The likely has a short that is causing that E16 Error Code. Since it likely needs a part replaced, you can try this site: They'll fix any Powershot problem, these are the only models they work on. They are about half the price of Canon for Service and they do excellent work. They exclusively do the Canon Powershot cameras only, they're the guys if you need help with a problem on one of these cameras.

Jan 29, 2009 | Canon PowerShot G9 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot  DSC-W55 Digital Camera Logo

Related Topics:

418 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Digital Cameras Experts

Larry Spears
Larry Spears

Level 3 Expert

625 Answers

Vish Iyer
Vish Iyer

Level 2 Expert

74 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

Are you a Sony Digital Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides