Vermont casting company had filed bankruptcy, company doesnt stand behind product, just attempted to get replacement parts....company states not available....may need entire new unit....i think the better business b...needs to be notified.
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if the stove or fireplace doesn't have electronic ignition then yes its looking for a pilot lite I used to have a old water heater that did this , turns out the problem was defective gas regulator making the pressures go up/down also was leaking outside that's what made it noticable
Your fireplace does have a pilot. It is either millivolt, where you manually light the pilot and use a remote or wall switch to light the logs
or is IPI where it still has a pilot light but the reote or wall switch lights the pilot first then the logs. The second version has a non-standing pilot. In either case, it sounds like a pilot assembly issue. When you "throw the switch", do you hear clicking inside the fireplace? If so and it does not light, you may have a pilot assembly issue. If there is no sound at all, then you may have a bigger issue with the control module. The only sure way to know which is the culprit is to have a certified technician come oput and examine your fireplace.
Good Evening. Your fireplace is equipped with a smart valve (SV) to which the valve itself acts as the control. This unit has intermittent pilot or hot surface ignition. Can you clarify to me which ignition this unit has?
I'm going to assume your fireplace has a pilot light.
Follow the little holes in the burner that lead to the pilot light.
Make sure the pilot flame is pointing directly at the closest burner hole. (adjust if necessary).
Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
Always start your propane appliance on "High" never "Low". Cold propane likes to drop to the bottom of the firebox and accumulate until it reaches the pilot (this is called delayed ignition). Keeping it on "high" will help the fuel travel over to the pilot without buildup.
Open the glass front. Take a piece of fine steel wool and clean the little metal ends where the flames ignite. Sometimes they just get gummed up. It prevents enough flow from getting through to maintain a flame.
It sounds like the Ignition Control Module went out, as I've heard the vibrating noise you speak of just before the module "dies." You most likely have the gray Robertshaw control module box located under the fireplace connecting the power to the gas valve. You will need to have a Certified Gas Fireplace Specialist look into this issue and replace, if necessary.
First, turn the wall switch to the off position. Second, turn the key all the way tcountercockwise to the open position. At the front of the unit, below the hearth opening there is a black front access panel. Should have a little recessed part. pull it out and expose the gas valve. Turn the plunger/knob that says off, on, pilot to the pilot position. You'll knw your in the pilot position when it lines up with the indicator (usually a red or black mark on the gas valve body). If you are in the pilot position, you will be able to push in the pilot (it will feel springy). Push the plunger in and then push the red button (piezo ignition button) in until it makes a snapping sound. You may have to do this several times because the air has to bleed out from the pilot tubing. This should light the pilot BUT wait. DO NOT LET GO OF THE PLUNGER ONCE THE PILOT IS LIT. You need to keep the plunger depressed for about 30 seconds and then let it go. After 30 seconds let the plunger go and verify the pilot is lit. If not try the last step over. After the pilot is lit, you may turn the plunger/knob to the on position. Now go back to the wall switch and flip it on. If it doesn't come on tap it hard. Sometimes dust can actually prevent it from making good connection. I work on fireplaces for a living and coincidentally worked on this model today. Simple as pie.
I have a Model 792864B. Before you attempt to light the pilot light - make sure that any wall control switch or remote control for the fireplace is in the off position. Locate the gas supply line. There should be a gas supply valve to turn on the gas supply. The valve is usually painted a different color than the supply line like blue, green or yellow. Open the valve by pivoting the handle to be parallel to the gas line, usually counter-clockwise. When it is closed it is at a 90 degree angle from the supply line. Locate the pilot light assembly - this is the pilot light. There should also be a red or black ignitor button and a black or green valve control knob with the words "on" "off" and "pilot" on it. It may be located inside a black box, mine is marked heatolator, that has a lift off top. Lift off the top of the box. Push in the valve control knob and turn it until the word "pilot" is in line with the arrow (my arrow is red) or indicator line. While pressing and holding in the valve control knob - it presses in about 1/4", press the red or black ignitor button repeatedly (once per second) until the pilot ignites. Once the pilot is lit, continue to hold the valve knob in for about 30 seconds and then slowly release. The pilot should remain lit. If it remains lit, press in and turn the valve control knob to the "on" position. The on/off wall or remote control switch should now light your fireplace. If the pilot doesn't ignite, turn off gas supply valve, wait about 5 minutes and try it again.