Question about Gateway M-6843 Notebook

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I've had my Gateway M-6843 Notebook for about 18 months. Since the day I bought it from Best Buy, the AC adapter port has been finicky. I'll be using the laptop with the adapter plugged in and the battery charging. Then, if I make the slightest movement, or the adapter cable shifts even a bit, the external power source will disconnect, and the notebook will start running off of battery power only. Until now, the problem could usually be resolved by fiddling with the adapter in the port, until the external (AC) power source reconnected. However, in the past day or so, nothing works. Even when the AC adapter is plugged in, the notebook continues to run off battery power only, which is, obviously draining the battery. And there's no way to get the battery to recharge, no matter how I position the AC cable. Any ideas about how to go about fixing this? I have a sinking feeling that this may have been a manufacturing defect in the product, since this issue has existed since day one. (FYI: I have an extended repair warranty on this product).

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This problem can be caused by mainly two different things. It is either the AC Adapter itself and has a short in it, or sometimes it is caused by the Power Jack inside the laptop. Are you familiar with how to read a voltmeter? I can walk you through testing your adapter. If it is either issue, I would recommend trying to fix through warranty if possible, because the power jack repair can be expensive. If you need to replace the AC adapter, I recommend a genuine adapter, as universal adapters and cheap knockoff brands will cause issues with your laptop and usually not last very long.

Posted on Dec 11, 2009

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