Question about Xerox DocuColor 12 Printer

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Error code 004-311 appears when I have set it up. Can you tell me what it means? Thanks Mark

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  • markecho Dec 12, 2009

    Hi,

    Thanks for your reply, is this correct for the xerox 5252. as it doesn't seem to even seem to put the press on stand by?

    Cheers Mark


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I resolved in my Xerox Docucolor 8080. Go to the service tools, and change the NVM value 740-021 from 1 to 0. Then turn off the machine, unplug bit for about half hour. And that's it!!!!! Machine is back!!!!!

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Check the connectors at the back of the trays and make sure you have the terminator installed and all connections to finishers/trays are tight. That will cause 04-311 errors if missing or damaged.

Posted on Dec 12, 2009

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Mark,

This error code 004-311 has something to do with the driver. Try to uninstall the driver on the main computer and install the post script driver or you may use the driver that came with this machine. And that should resolve the problem.

If not, contact the manufacturer and have them to upgrade the firmware of it.

Thank you!

Posted on Dec 12, 2009

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