Question about Frigidaire Gallery Series GLHS269ZDB 36" 26.0 Cu. Ft. Side-by-Side Refrigerator w/ 7 Button Dispense...

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I only get crushed ice even when the button is on

I only get crushed ice even when the button is on cubed ice

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Pull the ice bin out and you'll see a rectangular hole with a plastic piece that has a rectangular hole in it. This piece will correspond to a steel rod that runs along the bottom of the ice bin. This steel rod actuates the crush/cube option in the dispenser. Sometimes icing can cause the plastic piece to get stuck. Try "jiggling" the plastic piece up and down until it frees and operates easily. Then replace your ice bin and try operating the controls on the dispenser again.

Posted on Dec 17, 2009

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Why am I getting crushed ice when I requested cubes


Hello friend, thank you for your post!

I understand that you are receiving crushed ice even when you request cubed ice. It could be an issue within your control panel or solenoid. Since it could be any one of these under lying issues I would recommend having a technician come out to properly diagnose your appliance. Hope this is helpful. -Matt

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Dispenses crushed ice instead of cube ice


You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

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1 Answer

Crushed ice mode seems stuck - want cubes but keeps crushing.


jeff, at one time the ice bin was removed and there is a rod on the bottom of the bin remove the bin and you'll see an opening where the arm will fin the square plastic looking assy is probally stuck in the up position pull it down with you finger and reinstall the bin the it should work

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1 Answer

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Replace the switch behind the front panel on the freezer.

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Ice maker is crushing ice when cube ice button is on


We've had a similar problem, possibly the same, with our LG in-door ice maker. Whether cubed ice or crushed ice is selected, it crushes the ice.

We found that there is a little lever on the inside of the door, on the lower right behind the ice bin, which freezes in the down position. This is a literal "freeze up", as a block of ice forms in the little well under this switch and eventually freezes the switch in place. Since the switch needs to go up to provide cubed,.. we only get crushed. On 3 separate occassions we've thawed and chipped out (carefully) this little ice dam and gotten cubed ice capability back for a few weeks. At which point it freezes again. I have no idea why water collects there in the first place.

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1 Answer

Frigidaire Gallery Series Side by Side doesn't crush ice


hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

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1 Answer

Frididaire Gallery series side by side with ice and water in the door


First pull out the ice bucket and close the door.  Set for cubed ice.  Press the button for ice to come out and listen for a loud clunk noise.  That is the sound of the solenoid.  You can open the door, hold the light switch and press the button and watch for the solenoid moving up and down.  Solenoid is at the back of the freezer in a little square opening where the rod on the ice bucket goes into.  If that solenoid is moving ok then put the bucket back in while the solenoid is in the down position and cubes should work.  If solenoid is not working then it will need to be replaced.  Let me know what you find.

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