Question about Fantom Titanium II (TFD500C16) 500 GB USB Hard Drive

1 Answer

Drive not being recognized

I bought a Fantom Titanium II 500Gb from Tiger Direct and plugged it into my PC (Windows ME). It stated that no driver could be found and did i want to search for one. I did and no driver was found. I was never given a disk with the driver. I'm not sure that's the problem because I can't see the external drive under My Computer - and the tool bar doesn't show that a plug-in device is there... In general - what should I do next?

Thanks,
Ben

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  • 3 more comments 
  • nothappyatal May 20, 2008

    I have a 300 Gig HDD and it all of a sudden went MIA and will not come back. I have tried different cables, different computers. It has not worked on any of them. Nothing has worked. The Fantom People are about useless, I used the online support email and i told them the problem and they have not gotten back to me with any sort of an answer. They are worthless. That is just my opinion though.

  • bigmlwoody Jun 15, 2008

    pc does not reconise harddrive?????

  • jolin34 Dec 03, 2008

    I purchased a Fantom Titanium II 500 GB USB/Firewire Hard Drive from Tiger Direct a couple of months ago in anticipation of using it to input HD

    video files for editing next week, infact. I installed it and formatted it, and

    then turned it off. Yesterday I turned it on and my computer didn't show it

    as a K drive. After fiddling with all the plugs, unplugging, plugging, and

    turning things on and off, I got it recognized and turned it off satisfied that it

    was ready for today's use. WRONG!! It is not recognized after unplugging,

    plugging and turning things off and on...again! I have it plugged in with

    Firewire, which is what Adobe Premiere Pro 1.5 wants.

    What do I do now?!?

  • Opiedawg Dec 03, 2008

    I can not install the drive on one of my computers. The manual provided states no drivers are required for windows XP which I'm using however, the system does not recognize it. No drivers or any other software were provided with the drive.

  • dadams169 Dec 10, 2008

    I have a 1000GB fantom drive and it is powered via DC power, and windows vista and XP do not recognize the drive, nor is there a driver found. arrrgh!

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  • 23 Answers

Have you tried this in another PC with, say, WinXP? If it worked then it may be 1 of 2 problems:
1) Driver Issue- you may use a compatible driver and not necessarily a "Fantom" driver. WinME needs drivers for these devices unlike WinXP
2) The USB port is not giving enough power to the drive for it to run (a problem common in older PCs). I have an external USB harddisk that needs to use 2 USB ports in my old Dell laptop since 1 USB port can't supply the power it needs. The cable should have a dual-USB jack on one end, this is so you could use the power from the other USB port.

Hope this helps

Posted on Jan 21, 2008

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