Question about Fantom Titanium II (TFD500C16) 500 GB USB Hard Drive

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Drive not being recognized

I bought a Fantom Titanium II 500Gb from Tiger Direct and plugged it into my PC (Windows ME). It stated that no driver could be found and did i want to search for one. I did and no driver was found. I was never given a disk with the driver. I'm not sure that's the problem because I can't see the external drive under My Computer - and the tool bar doesn't show that a plug-in device is there... In general - what should I do next?


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Re: Drive not being recognized

Have you tried this in another PC with, say, WinXP? If it worked then it may be 1 of 2 problems:
1) Driver Issue- you may use a compatible driver and not necessarily a "Fantom" driver. WinME needs drivers for these devices unlike WinXP
2) The USB port is not giving enough power to the drive for it to run (a problem common in older PCs). I have an external USB harddisk that needs to use 2 USB ports in my old Dell laptop since 1 USB port can't supply the power it needs. The cable should have a dual-USB jack on one end, this is so you could use the power from the other USB port.

Hope this helps

Posted on Jan 21, 2008

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