Question about Amazon Kindle Wireless Reading Device

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We have bars streaked across our kindle's window.... we have tried resetting--following the directions as described in the manual, but nothing seems to work.

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Sorry, your e-ink screen is broken. Try Amazon for a replacement. If you're out of warranty, You can get the screen at Kindle Repair and there is a guide that shows you how to put in the part at Electronics Repair Guide.

Posted on Apr 26, 2010

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Related Questions:

1 Answer

Seems to be locked up. Nothing comes up. Never happened before


you may have to do a reset; follow how to in the manual

Sep 04, 2015 | Amazon Kindle Fire HD

2 Answers

I have forgotten my password and have tried kindle support


My daughter forgot hers as well and Kindle support is the only place to get the right support regarding your specific model and directions for resetting your device.

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

Feb 28, 2015 | Amazon Kindle Touch Screen Wi-fi 3g W/...

2 Answers

I am trying to register my kindle but my password is not being accepted


If it is the Amazon.com account password then go online and change your password. If the device password then try the following:

Forgot my password

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

Feb 27, 2015 | Amazon Kindle Paperwhite

1 Answer

How do I register my second amazon kindle? I have tried and it won't register.


call Kindle help line. they will walk you through fixing it. You can try resetting it first before you call. restore the kindle to factory settings and try again.

Feb 15, 2015 | Amazon Tablets & eReaders

4 Answers

My kindle fire will not turn on


Maybe try taking it where you got it or take it to a computer store. Maybe it could be dead. Try charging it.

May 12, 2014 | Amazon Kindle Fire HD

1 Answer

Hard reset kindle fire hd


I'm assuming you bricked your KFHD? if so, you're going through a bootloop? try booting into Safe Mode by holding both volume buttons during startup. Then :

  1. Pull down the notifications bar at the top of the Amazon Kindle Fire HD
  2. Select +More...and choose Device
  3. Now select Factory Data Reset
  4. Tap Yes when prompted
  5. Your Kindle Fire HD will be de-registered and then reset
  6. Do not touch your Kindle Fire HD until it restarts
  7. Your device will be restored and you will now need to follow the set up process to get it working again

Apr 12, 2013 | Amazon Kindle Fire HD

2 Answers

Amazon kindle suport web page


If I understand you correctly, you have a new Kindle Fire HD and would like to transfer the data from your old Kindle Fire to your new Kindle Fire HD. This is easy, follow these steps:
Step 1: Connect the old Kindle to Wireless. Pull down the upper status bar, select More + and then select My Account on the old Kindle
Step 2: Using the Old Kindle, select Deregister under My Account, let the task complete
Step 3: When the old Kindle has Deregistered, then pickup the new Kindle. If you accidentally registered this Kindle Deregister it and then Factory Reset the device.
Step 4: Now the old Kindle is Deregistered and the new Kindle is factory Fresh, let's begin the process.
Step 5: On the new Kindle, let's reboot after Factory Resetting the device. When the device powers back up you should be presented with a login Window. Go ahead and register the device to the same account as the Old Kindle. The sync process should begin automaticlly, it can take up to one full day to sync all your content.

Apr 09, 2013 | Amazon Kindle Fire HD

1 Answer

How can I restore my Kindle Fire HD after I deregistered it by mistake


This is simple, just follow these steps:
Step 1: Reset the Kindle to Factory Defaults by Pulling Down the upper status bar More +.
Step 2: Under Device choose Factory Reset
Step 3: Reboot
Step 4: Follow the steps to sign back into Amazon
Step 5: Wait 24 hours for everything to sync

Mar 26, 2013 | Amazon Kindle Fire HD

1 Answer

I have a kindle and connect to usb on a Windows 7 pc. In the past when I wanted to charge the kindle connected to a Windows XP computer I just clicked on the safely remove hardware icon on my task bar and...


I guess you're trying to eject the Kindle from the task bar "(safely remove hardware". Try going into Start/Computer/right click on Kindle/ select eject. This worked for me when I had the same problem.

Feb 22, 2011 | Amazon Kindle Wireless Reading Device

3 Answers

I cannot register my kindle and cannot link up to wifi. I have tried connecting it to my computer, but nothing is working. With this, I cannot load any books onto it. Can someone please help me? Thank...


Usually the Kindle comes pre-registered to the name used for purchasing it.

However, to register to a different name, open http://www.kindle.com on a PC. Log in using your existing Amazon account or create a new one, following the directions on the web page.

If your Kindle was not registered yet, you can add your device by clicking on "Register a new Kindle" and enter your serial number.

If the device is registered already, it should show up in the list displayed.

Dec 30, 2010 | Amazon Kindle Wireless Reading Device

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