Question about Creative Labs Zen Nano Plus MP3 Player

2 Answers

Zen Nano Plus problem

My creative zen nano plus is not turning on, but the computer is registering that it is plugged in. what's wrong with it?

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  • Anonymous Feb 22, 2008

    Creative Labs Zen Nano Pl

  • Anonymous Mar 07, 2008

    I tried this... I read many people say to reset press a pen tip into the hole under the power button... well, there is no hole under the power button. I read one person say remove the battery, hold down the power button and reinstall the battery. This doesn't seem to reset the device either.

  • julf39 Mar 17, 2008

    creative zen nano 512mb

  • 2boysmomma Apr 03, 2008

    Same problem. Play radio but can't change function and screen is blank-new battery.

  • Dyani Jun 01, 2008

    The unit wont turn on. I think this problem happened when I upgraded the firmware from a free download from the Creative website. The unit was working before the update. The service center said it's a hardware problem and they can't fix it. I tried the suggested solutions in this website but didn't work.

  • Randy Dixon Jun 13, 2008

    I have never been able to get my Nano Plus to play for over 10 maybe 15 minutes. It will always shutdown then when I try to turn back on it will come on and shutdown again or it will not turn on at all.

  • sdmiddlets Jul 12, 2008

    Zen Nano Plus had distorted sound. Went to Creative website and downloaded recovery program. Now it won't turn on. Creative says Nano is beyond support and refers me back to website for download. I've purchased 5 of these and won't purchase another Creative MP3 again!! Any ideas on how to get this thing on without paying 12.95 to Creative?

  • Anonymous Dec 20, 2008

    Something similar is happening with my zen..
    not sure what kind it is...
    but its a 2G
    and I plugged it in to my computer, it says no player is connected
    and also the light is glowing



2 Answers

The same thing happened to me when I upgraded the firmware from the Creative website. If you find a solution, please e-mail me at Thanks ever so much!

Posted on Jul 18, 2008

  • neaville Feb 28, 2011

    I had the same thing just happen tonight. I found the link for you...

  • neaville Feb 28, 2011

    I had the same thing just happen tonight. I found the link for you...


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  • 4,402 Answers

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Posted on Jan 23, 2008


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Posted on Jan 02, 2017

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My Zen Nano Plus 1gb turned into a Zen STONE Plus??

Most probable that either you have downloaded the wrong firmware, or the website has an incorrect link. Make sure u select the right 1 and try again, hope it works (ps, in the url at the top of the page, it should link u to a page that says summet similar to the model of your player such as as an example...

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Change the battery, or send it to somewhere to get it fixed.

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My mp3 won't start.

You could try reflashing the firmware onto the player. Go to and look for the support section. Search under downloads for firmware for your player and download that. Follow the instructions on the website.

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Won't turn on

Well, if you are new to the creative zen Nano plus, you may not have figured out how to turn it on. hold the play/pause button until the mp3 lcd screen lights up and that should work. if this is not the case i am sorry i cant help, but i also have a creative zen Nano Plus so i could find out for both of our benefits. i hope i helped!

Oct 31, 2007 | Creative Labs Zen Nano Plus MP3 Player

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ZEN Nano Plus 512 MB HELP ME!!!!

upgrade the firmware

Oct 21, 2007 | Creative Labs Zen Nano Plus MP3 Player

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try plugging it to your computer in recovery mode, this should allow you to reinstall firmware, even if the previous install failed.(Search google for zen nano plus recovery mode to find instructions.)

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The way to fix it is, on your PC, you make folders on the Zen Nano drive. Title those folders as you want. Then you put all of the audio into those folders. And hopefully when you turn on the device, the audio will be in folders. Good luck.

Aug 04, 2007 | Creative Labs Zen Nano Plus MP3 Player

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Creative Zen nano plus write file delayed

My creative zen nano plus 1GB bought 6 months back, when connected to the comp it hangs...then after long time it gives an error message that write file delayed in F:. I didn't even try to write any file...the right click also hangs the computer after long time

Aug 01, 2007 | Creative Labs Zen Nano Plus MP3 Player

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Creative Zen Nano Plus FROZEN!!!

here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.

May 01, 2007 | Creative Labs Zen Nano Plus MP3 Player

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Creative Zen Nano Plus uncooperative!

Write to Creative's Helpdesk... So did I for the same problem. I'm waiting for their answer.

Mar 08, 2007 | Creative Labs Zen Nano Plus MP3 Player

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