Question about Leica Digilux 2 Digital Camera

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Loss of function

I had owned my Leica for just under 12 months when I discovered that the function buttons on the back of the camera had ceased to operate. I have approached two registered Leica dealers and there solution is to send it back to Germany; no explanation of the loss of function was given. The camera still takes pictures and stores them on the memory card; however, stored pictures cannot be accessed without the use of a computer. At present, what is a fairly expensive digital camera is operating as a wet film camera with an unreliable light meter. Any one else reported this problem? Any solutions?

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Whilst it is still under warranty you must return it to the seller.
That is your first move - it is their responsibility.
The second is to contact the makers support site and tell them.

Bear in mind price /value not withstanding small electronic devices are replaced not repaired.

Posted on Jan 20, 2008

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Posted on Jan 02, 2017

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In that case, the best place by far for your particular camera is Leica's own service centre in Germany.

The C11 sold in such tiny numbers for such a brief time that even Leica themselves may have trouble replacing the rubberised back panel with an original part, but if anyone does have the ability to locate the part it's them. The other problem is that the original part was clearly an unstable compound, so spares may have degraded as well or may soon start to degrade once fitted to your camera. Leica would normally have revised this part once they were aware, but as there are so few C11's in existence the retooling costs would be uneconomical to remanufacture the part.

Good luck, and I sincerely hope that I'm proved wrong!.

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1 Answer

Button stuck, casuing unrepsonsiveness in all other buttons


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1 Answer

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I had the same issue. Unfortunately the camera had to go back to Leica for a new LCD screen. Mine was still under warranty -if yours is take it back asap bfore thewarranty runs out! If it isn't take it back to dealer and argue for a free repair as it's a known issue with the camera- Leica have had alot of these camers come back so you may have some luck with them. Worth trying anyway! Shame as it's a great camera otherwise...

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No picture thru viewfinder or monitor


Okay, I have found the solution (along with Megant, it appears.) It is definitely a dead sensor issue. I contacted Leica via email (cs@leica-camera.com) and received a response from JoAnn Scott, a Leica customer service manager (joann.scott@leicacamerausa.com) stating that the sensor issue is a common one and is covered under an extended warranty. I shipped my Digilux 2 to this address:
Leica Camera Inc. / Customer Service Manager
Re: Dead Sensor Repair
1 Pearl Court, Unit A / Allendale, NJ 07401 / USA

and within 2 weeks received a repair ticket from Leica, identifying the issue and indicating a zero balance for the repair. A follow up with JoAnn revealed that the turnaround time on the repair would be 4 to 6 weeks. The most expensive part of this whole deal was the 18 dollars I spent insuring the camera when I sent it back via the USPS.

Hope this helps. 


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