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The hollow tube underneath my dyson dc04 keeps coming out of position and it wont pick up. Should it be fastened into place with something.

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It is suppose to swivel some. That is why it is not fastened in with a screw. It sounds like to plastic molding that was suppose to hold it in place has worn down. You will need to replaced that part.

Posted on Dec 11, 2009

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1 Answer

Should the handle stay in the hose when it is detached from the machine? My DC04 did but we just got this one and it doesn't seem to stay in. There doesn't appear to be a way of keeping it in?


There is two versions of hose for the DC04 just check you have the correct hose on your machine.
If your machine is green, the hose should have a rubber cuff, that just pushes on and of the metal tube
If your machine is any other colour, the hose should have a plastic cuff, with release catches that lock on to the metal tube
Dyson Independent Experts

Jul 12, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How do i alter the dyson dc04 to use on hard floors


Hi there, it's Jack at Dyson.

If your DC04 has a brush control on the cleaner head, you'll need to set this to 'On' for carpets, and 'Off' for hard floors. You can find out how to do this on our Support site:

http://www.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-rotate-with-the-power-on

If your machine does not include the brush control, it will only be suitable for vacuuming carpeted surfaces and we'd advise against using it on hard floors in upright mode. However, you can use the hose and wand to vacuum hard floors and we have several suitable hard floor tools available which may help.

I hope this helps - if you'd like further advice you can reach our freephone Helpline on 0800 298 0298. Just to let you know, our Helpline is available from 7am-10pm, 7 days a week.
Best wishes,
JackDyson Online Customer Supporthttp://www.dyson.co.uk

Mar 06, 2013 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

DC04 has lost suction?


Hi there,

If your DC04 doesn't seem to be picking up as well as usual, you may want to follow the steps shown in our online Support guide to ensure everything is correct with your machine:

http://www.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

The filter may also need a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 31, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

No suction on floors but OK on hose


Hi there,

If your DC04 picks up as normal through the wand, but not through the cleaner head, this may be due to a blockage in the machine. The filter may also need a wash. To locate and remove any blockages, please follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve the issue, but if you'd like further assistance or advice, please call us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Mar 03, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

Brush roller will not rotate on Dyson dc04 absolute


The brush will not rotate when the machine is upright. The brush only rotates when it is reclined; in use.
On the side of the housing where you place your foot to recline it is a round knob. Turn it one click clockwise if you can; to the "auto" position.
If the brush doesn't turn then when the machine is reclined, it needs attention to the belt and/or clutch mechanism.

Jan 13, 2011 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

My hose tools wont pick up. when hose tools unattached suction is fine and will **** my hand fiercely, but once tool attached no suction..... how am i gonna pick up cat hair from seats now?! its a dyson...


I have a DC04 and the hose tools are a open hole.The only reason they want pick up is they are blocked.If you say they are sucking your hand when not attached.Make sure the hose is not blocked by taking off the cover at the front.Allso check the cylinder rubber seal is sealing the dust container.Thats the only problem i had with mine.Good luck.

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1 Answer

Vacuum won't **** in upright position, but there is suction from the hose in the upright position


theres a knob that switches it from floors to carpet turn the to floors.please leave feedback

May 03, 2009 | Vacuums

2 Answers

My dyson dco4 wont pick up when upright


check the internal pipe underneath is not split

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