Software is installed. If finds new hardware. When you go to scan it either tells you that it cannot communicate with the device or the scanner just freezes midway through the feeder.
There is a set procedure to install the hardware. If that procedure is deviated from then such problems can occur.
The drivers should be installed with the device disconnected. Reboot and then connect the device. Allow Windows to detect the device and load its drivers. Then only should you start using it.
Also read the following link:-
Installing Devices on PCs and Laptops
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