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Model Norstar M7324N - voicemail msg locked, contact administrator. How do I solve this problem?

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Please delete rekha_sachin

Posted on Dec 11, 2009

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1 Answer

Why would a NorStar StarTalk suddenly stop accepting voicemail calls?


"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis."
Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
Startalk Flash Won answer Nortel Phone System Tech Support


This says that the mailbox must be initialized.
http://www.uniquecomm.com/docs/Startalk_Flash_Quick_Reference_Guide.pdf

Oct 06, 2014 | NorStar Lands Phones

1 Answer

Our voicemail system is inactive but my phone says I have a MSG, how do I clear that?


You can have a (sort of text) message from one set to another without voicemail. Voicemail uses that mechanism to tell you you have a message. Feature 1 is Send message, Feature 65 is View Message, or press the soft key under the MSG display. After viewing it, another soft key should say ERASE.

Mar 04, 2014 | NorStar M7310 Corded Phone

1 Answer

The voicemail light stays on and message on phone reads "Message for you" on display. Voicemail has been opened and says that you have no messages.


More than likely a co-worker used the "send message" feature on thier set. Under where it says "message for you" one of the soft keys should say MSG. Press the MSG soft key then the ERASE soft key. That will return your screen to normal.

Jan 19, 2011 | NorStar T7316E Corded Phone

1 Answer

Feature Button


Sounds like the voicemail either is disconnected from the phone system or has lost power to the voicemail.Open the cover to the voicemail and see if there are any lights on in the system.If so then disconnect the power tho the voicemail for about 30 seconds. the voicemail could take up to 10 minutes to fully reboot.

Feb 26, 2010 | NorStar Meridian M7310 Phone

1 Answer

Voicemail MSG indicator, but no message


more than likely someone in your office left the message rather than the voice mail. to clear it press the call soft key below the screen. the screen should display who left the message with two of the soft keys labeled call and erase. press the erase soft key. it's possible the the person/s theat left the message left multiple messages. in that case repeat the procedure til all messages are canceled

Sep 10, 2009 | NorStar M7310 Corded Phone

1 Answer

Mailbox locked error message. when i try to check messages and enter my mailbox # and pw. it says mailbox locked, pls call admin. and then closes


You need to get into voicemail administration and reset the mailbox password. Open the mailbox (F981), enter the default password (0000) and the system will prompt you to enter a new password.
Good Luck!

Sep 08, 2009 | NorStar Compact Ics WithClid Trunk Mod...

1 Answer

Mbox Locked - Feature 981


Feature 985 is used for resetting the administrator password.To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

Sep 01, 2009 | NorStar T7316E Corded Phone

1 Answer

I locked myself out of my voicemail for Norstar M7310!


Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Aug 06, 2009 | NorStar M7310 Corded Phone

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