Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune MAH5500B

Door would not open so we used the ripcord in the dispenser to open it manually and now it will not lock so there for will not start!!!
Please help Asap

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  • Anonymous Apr 01, 2008

    Hi, I have the MAH5500B also. It quit spinning and a "lr" showed on the display after a couple of minuets. Took the machine apart and found the trouble shooting (TS) guide stuffed under the control panel. Ran the test and the motor will not spin. Unpluged J4 on the control board as instructed in the TS guide. The motor would still not spin. The door locks and unlocks and all the other tests worked. Pulled the motor board out and found R18 or R19 (next to R29) blown. Would the motor cause the board to go bad? Or possibly just the board is bad? The board shows Model # AA20630 AND P/N 6 2713980. Thanks for any help.

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You need to replace the wax motor, part # 12002535, every time you pull the ripcord. The cord is made to break the wax motor. Also check the control board to see if the R-11 resistor is burned out and replace the board if it is. Congrats if it is not, the control board and wax motor work together and if one is inop it will burn out the other.

Posted on Jan 20, 2008

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Door won't open


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There is an emergency access cord provided for the manual unlocking of the washer door and can be accessed by removing the dispenser bezel. Open the dispenser cover and remove the four screws securing the dispenser bezel to the top cover then lift the bezel off. Once the bezel is removed, look for the nylon cord near the door lock assembly through the opening left by the dispenser bezel. Pull the cord away from the door lock assembly to pivot the mechanical opener and push the locking lever into the open position. Open and close the door several times then start a new cycle.

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Open the dispenser cover and remove the four screws securing the dispenser bezel to the top cover then lift the bezel off.

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Disengage the front panel posts from the clips located on the face of the cabinet by grasping the upper part of the front panel posts and pressing in on the outer edges then twisting it inward. Once the front panel posts are released from the cabinet, tilt the front panel away from the cabinet and remove it.

Remove the two 5/16" hex-head screws securing the two top cover hold down brackets; one on each side. Swing the brackets to the outside to unhook it from the lip of the top cover then lift the top cover to expose the door lock assembly. Prop up the top cover to prevent it from falling back into position while accessing the door lock assembly.

Disconnect the wiring harnesses from the door lock assembly and the two mounting screws then rock the top of the assembly forward and lift it off the front shroud assembly.

Clean the wiring terminals and the connectors then reseat the connectors several times. Replace the door lock assembly when the problem is not resolved.

Install the new door lock assembly in reverse of the steps given above. Review the steps thoroughly for easy reassembly of the washer. Make sure the wiring harnesses are properly and firmly seated to the door lock assembly terminals. The door lock assembly is part number 22004435.

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