Question about HP Photosmart C4580 All-in-One InkJet Printer

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My hp printer c4580 won't accept refilled ink cartridges how do i do this rodney

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> won't accept

Error-messages? What happens? What does not happen?

Did you refill the ink-cartridges yourself, or did you take it to a company that does the refilling?

Posted on Dec 11, 2009

  • Dennis Jan 20, 2011

    I bought ink from 123inkjets.com, which I choose from the igive.com website ( so some of my purchases goes to the charity of my choice).
    The ink works fine, I bought remanufactured HP ink, however, they did leak somewhat when opened (thankfully I have Pergo floors, it cleaned up easily) - and I can't get the replace ink indicator to go away. I have tried cleaning the sensors with a cotton swab like 123 inkjets faqs state, and HP's support, and powering off and on, and cleaning printheads. It prints fine however. I will contact 123 inkjets customer service to attempt to get the printer to register the two cartridges that are still measuring "low".

  • sheilaelsea
    sheilaelsea Nov 18, 2013

    Unplug your printer for 10 minutes, it will reset your printer usually. Unplugging is important

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1. REMOVE THE PROBLEM CARTRIDGE
2. TURN OFF PRINTER
3. UNPLUG PRINTER POWER CORD 1-2 MINUTES
4.CLEAN THE PRINT HEAD (COPPER COLORED AREA WITH Q-TIP AND ALCOHOL
5.PLUG PRINTER BACK IN
6.TURN PRINTER ON AND WAIT FOR MESSAGE PROMPTING YOU TO INSTALL CARTRIDGE
7.THEN INSTALL AND TRY PRINTING TEST PAGE.
WORKS FOR MY HP PHOTOSMART C5580 ALL IN ONE PRINTER EVERYTIME.

Posted on Feb 03, 2013

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I don't have an answer for you. I was just checking as I have the same problem. I have a Photosmart C4780. It seems to know when the catrdiegs have been refilled (in this case by costco). It let me use them one time around, but upon 2nd-filling, it gives me all kinds of "cartridge errors".

Posted on May 23, 2010

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It does not matter which one you use. Nor can you use a substitue cartrige. Seems that HP forgets they are a substitue for IBM.

Posted on Feb 16, 2010

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My hp officejet 4500 printer won't recognize a costco refill ink


hp notify I am hp tech engineer , you should not use refill ink

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When you get an HP integrated ink cartridge refilled (i.e. HP 60, 61, 74, 75, 901, 92-98....currently offered at Costco today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels cannot be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty).....so you'll just need to live with it and ignore 'ink low', 'non-genuine', 'counterfeit' messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of the 'low ink' phenomena, the 2nd video provides suggested cartridge prep/handling instructions when you return the cartridge for refilling:

HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings:http://www.youtube.com/watch?v=C5ISTGyScWU


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If the new (or refilled/reman/compatible) HP 74, 75, 74XL, or 75XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance. If you run into a problem where the ink cartridge is performing marginally and blocks printing (via the Red X), you can bypass the error message (usually only 1 time per clearing action):


HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

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These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. You can also run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test).....go to www.inkjet411.com for more information on your specific printer model.



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Dear jiraphe102,

Welcome, and thank you for using FixYa!

Unfortunately, you have the particular brand of cartridge that cannot be refilled. The smart chip on the original cartridge has expired; and will not reset.
You can purchase refurbished Ink online (meaning they have rebuilt the entire cartridge) at the link below.

Refurbished Ink
http://www.lainks.com/.sc/ms/pml/Inkjets--Hewlett%20Packard/Photosmart%20C4150

Or buy new cartridges.

Have a great day!

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Printer will not accept new cartridges. Printer is new and wants original cartridges to initialize ink system. Original cartridges are not availible. Tryed reset but did not work.


HP printers will not accept refilled cartridges. Are you trying to replace your empty cartridges with refilled cartridges? There is a computer chip in the ink cartridge that tells the printer when it is out of ink. If you try and refill it yourself, the printer will not recognize that it has been refilled without replacing the computer chip in it.

I think your printer is telling you that it needs HP brand cartridges that are original and not refilled cartridges. There is no way to "reset" an hp printer to get it to use an off brand or refilled cartridge that has not had the chip changed.

You can pick up a good refilled cartridge at a professional company who knows about changing the chip for less then a third of the regular price of an HP cartridge in a department store. However, HP does not want you to use refilled cartridges and should something go wrong with your computer and they find out that you were using them they will void your warranty on your printer.

If you are not trying to replace HP brand cartridges with refilled or off brand versions, I suggest your return them to where you bought them and exchange them. They may be defective cartridges.

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Once I went to the shop and got some refilled cartridges and one of them wouldnt work at all. I presumed the old ones i had taken in would be refilled but apparently not. Anyway the shop replaced the faulty one free of charge.

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